Matter Rewards turn the coins people earn from kudos, Feedback Friday, Celebrations, Spot Awards, and Challenges into gift cards, prepaid cards, donations, premium gifts, and your own company swag, all inside Slack and Microsoft Teams.
Who can use this: Rewards are included on the Pro and Enterprise plans and during the free trial. Workspace Owners and Admins set up coins, budgets, and funding; every member earns and redeems.
Rewards video guides
Ten minutes on how coins, allowances, the rewards store, and billing fit together. Pick your platform.
Slack
Microsoft Teams
What are Matter Rewards?
Rewards are the second half of recognition in Matter. Recognition happens in Slack or Teams: someone sends kudos, Feedback Friday runs, a birthday comes around, a manager gives a spot award. Each of those can carry Matter coins. Rewards are what people do with the coins they earn: open the rewards store in the Matter web app and redeem them for something they actually want.
Three things make it work:
Coins. Every member gets an allowance to give away. The coins they receive are theirs to keep and redeem.
A rewards store. Gift cards, prepaid cards, donations, premium gifts, branded swag, and custom rewards you fulfill yourself.
A funding method. Nothing is charged until an Admin approves a reward. You pay the face value of the reward plus the funding fee you chose.
Why rewards with Matter
Rewards people love: 3,500+ gift cards, prepaid cards, donations, and payout options across 200+ countries, 5,500+ premium gifts from 500+ brands, 1,900+ swag products printed with your logo, and custom rewards of your own.
Weekly coin resets: allowances reset on a schedule you choose (weekly by default), which keeps recognition timely instead of saved up for the end of the month.
Low cost funding: no fees when you prepay by ACH or wire, 3.5% to prepay by card, or pay as you go by card at 5% plus $0.35 per transaction. Typical industry fees run 6 to 8%.
Nothing to prepay for coins: coins are free to give and receive. You are only charged when an Admin approves a reward request.
How rewards work
1. Members give and earn coins
Every member has a coin allowance to give with kudos and feedback (80 coins a week by default). Coins received go into the member's earned balance, which never resets or expires. 10 coins equal $1, or one unit of whichever base currency you choose.
➡️ Learn more: How Matter coins work, How much is a Matter coin worth?, Base currency for Matter coins, Sending Matter coins to a team member, Giving coins to multiple team members, Adding on coins to existing kudos and celebrations
2. Admins set allowances and a budget
Set a default allowance for everyone and custom allowances for specific people, groups, managers, or leadership. Choose how often allowances reset. The budget calculator turns a monthly budget into an allowance.
➡️ Learn more: Setting default and custom coin allowances, Change coin allowances reset frequency, Rewards budget calculator, Adjusting team members' coin allowance, Assigning coins to a group of members, Assigning coins to managers or leadership only, Excluding members from giving or receiving coins
3. Members redeem coins in the rewards store
When a member has enough coins, Matter lets them know. They open the rewards store in the web app, pick a reward, and send a request.
➡️ Learn more: Redeeming Matter coins for rewards
4. An Admin approves the request
Admins are notified in Slack or Teams and approve or decline the request. Turn on automatic approval and this step disappears.
5. The reward is delivered
Gift cards, prepaid cards, and payouts arrive by email from our fulfillment partners, in most countries as a reward link where the member picks the card they want. Premium gifts and swag ship to the address the member enters. Custom rewards are fulfilled by your company.
➡️ Learn more: How are rewards and reward links delivered?, Rewards redemption history and reward statuses, Change your rewards delivery email address, How to resend your reward to an email address, Can't redeem or use a prepaid Visa or Mastercard reward
6. Your funding method is charged
Only at approval, and only for the face value of the reward plus the funding fee. Pay as you go by card, or prepay a rewards balance by ACH, wire, or card.
➡️ Learn more: How are rewards billed?, How the rewards prepay feature works (funding your rewards balance), How to enable rewards prepay and add funds
Reward options
Gift cards, prepaid cards, donations, and payouts
3,500+ options across 200+ countries through our fulfillment partners Tango and Tremendous: eGift cards from major brands, Visa and Mastercard prepaid cards, charitable donations, and PayPal or Venmo payouts.
➡️ Learn more: Gift cards, donations, prepaid cards and monetary options
Premium gifts
Physical products from 500+ brands such as Apple, Bose, YETI, and Le Creuset. Shipping and taxes are included in the coin price. Available to recipients in the United States.
➡️ Learn more: Premium Gifts
Company Store
Your company's own rewards, in the same store as everything else. Two kinds:
Branded company swag: your logo on apparel, drinkware, bags, office items, and tech. Matter prints and ships every order worldwide, with the item, shipping, and taxes all included in the coin price.
Custom rewards: perks you fulfill yourself, like lunch with the CEO, an extra day off, or a reserved parking spot. No cost through Matter.
➡️ Learn more: Company Store overview, Branded company swag, Matter swag catalog, Choosing a decoration method, Custom Rewards
Direct Rewards
Admins can send a reward straight to someone without coins: a teammate, a contractor, a partner, or a list of up to 5,000 outside email addresses. Recipients do not need a Matter account.
➡️ Learn more: Direct Rewards, How to resend a direct reward
Managing coins and rewards
Coin monitoring system, which caps how many coins one person can send another per reset period
Rewards report: every redemption, with who, what, when, and cost
Terms to know
Coin allowance: the coins a member can give away. It resets on your schedule and does not roll over.
Earned coins: the coins a member has received (some teams call them points). They never reset or expire and are the only coins that can be redeemed.
Base currency: the currency your coins are valued in. 10 coins equal 1 unit, whatever the currency.
Rewards store: the page in the web app where members redeem coins.
Rewards Manager: the section of the web app where Admins approve requests, send Direct Rewards, and run reports.
Prepay: a rewards balance you fund in advance by ACH, wire, or card, so approvals draw down the balance instead of charging a card each time.
FAQs
Do I prepay for coins?
No. Coins are free to give and receive. You are only charged when an Admin approves a reward request, for the face value of that reward plus the funding fee. See Do I prepay for coins and rewards?
How much should each member get?
The default is 80 coins a week ($8 a week per member if everyone gives everything away, which they rarely do). Put your monthly budget into the Rewards budget calculator and it gives you an allowance to set.
Can I use a currency other than US dollars?
Yes. Set a base currency (USD, GBP, EUR, CAD, AUD, NZD, CHF, or SGD) and the store and coin values show in that currency.
Which countries are covered?
Gift cards, prepaid cards, and payouts cover 200+ countries. Swag ships worldwide. Premium gifts are United States only. For a country with no catalog, add a local gift card as a custom reward.
Are rewards taxable?
Rewards may count as taxable income depending on where you are. Check with your payroll or finance team and see Rewards impact on company taxes.
What happens to someone's coins when they leave?
When someone is removed from the Matter channel their earned coins are frozen and they can no longer redeem. Companies handle this three ways: use it or lose it, add the person back for a short period so they can redeem, or move the balance to an Admin and redeem on their behalf. See What happens to coins when a member leaves Matter?
Can I turn rewards off, or hide some categories?
Yes. Owners and Admins can turn coins and rewards off for the whole workspace, or hide individual categories such as donations or prepaid cards.
A reward email never arrived. What now?
Check spam, then resend it from your redemption history. Admins can resend a direct reward the same way.
Can a reward be returned or refunded?
All reward sales are final once approved and delivered. For a custom reward you fulfill yourself, you can simply add the coins back to the member's balance. See Return, refunds, or exchanges on Matter rewards for what applies to each reward type.
Which plans include Rewards?
Rewards are included on the Pro and Enterprise plans, and in every workspace during the free trial.
Why is the rewards store empty?
The rewards store is empty when the plan does not include Rewards, an admin turned rewards or a category off, or the store is set to a country with few rewards. With fewer than 50 coins the store still shows rewards, but you cannot redeem them yet. The rewards store is empty or won't load
Still stuck? Email support@matterapp.com.