Matter is an employee recognition and rewards platform that runs inside Slack and Microsoft Teams. Companies use it to give kudos, celebrate birthdays and work anniversaries, run Spot Awards and Challenges, redeem coins for rewards, and listen to employees through surveys, all without leaving the tools they already use.
Looking for the Matter reading app (getmatter.com)? This help center is for Matter, the employee recognition app.
Matter at a glance
Feature | Matter |
Integrations | Slack and Microsoft Teams, with a web app for admins and the rewards store |
Recognition | Kudos, Feedback Friday, Celebrations, Spot Awards, Challenges, QR Codes |
Rewards | Matter coins redeemed for gift cards, prepaid cards, donations, premium gifts, Company Store swag; Direct Rewards without coins |
Surveys | Pulse and eNPS, employee surveys, onboarding surveys, performance feedback |
Analytics | Dashboards, exports, member properties, groups, segments, HRIS integration |
Plans | Free; Basic from $1 per user per month billed annually ($2 monthly); Pro from $3 ($4 monthly); Enterprise; Surveys add-on from $2 ($3 monthly) |
Free Trial | 14 days of every feature, no payment method needed |
Security | SOC 2 Type II, sign in through Slack or Microsoft Teams, hosted on AWS |
What Matter does
Recognition
Kudos: peer-to-peer recognition on kudos cards, with custom templates for your company values. Kudos guide
Feedback Friday: a weekly recognition ritual that Matter runs for you. Feedback Friday guide
Celebrations: automatic birthday and work anniversary posts. Celebrations guide
Spot Awards: formal awards with their own budgets, given by the people you choose. Spot Awards guide
Challenges: goal-based incentives that pay out in coins. Challenges guide
QR Codes: let teammates, customers, and guests give kudos with a scan. QR Codes Guide
Rewards
Matter coins: members earn coins from recognition and redeem them for eGift cards, prepaid cards, donations, premium gifts, and your own Company Store, including branded swag that Matter prints and ships. Rewards guide
Direct Rewards: send a reward straight to an employee, contractor, or partner without coins. Direct Rewards
Surveys and feedback
Pulse and eNPS surveys, employee surveys, and onboarding surveys, delivered in Slack or Microsoft Teams. Pulse surveys guide, Employee surveys guide, Onboarding surveys guide
Performance feedback: skills-based feedback between teammates. Performance feedback articles
Analytics and people data
Dashboards and exportable reports on recognition, rewards, and engagement, with member properties, groups, and segments to slice them. Analytics guide
HRIS integration: sync people data from your HR system. HRIS overview
Where Matter runs
Matter is installed in a Slack channel or a Microsoft Teams team, and members use it there. In Slack, the app appears as MatterBot; in Microsoft Teams, it is the Matter app and tab. Admins manage settings, analytics, and rewards in the Matter web app. See Installing Matter in Slack or Installing Matter in Microsoft Teams.
Matter does not run in Google Chat, Zoom, Discord, Webex, or email-only workplaces. People outside Slack or Teams can still receive Direct Rewards and give kudos through QR Codes. Matter is SOC 2 Type II certified, signs everyone in through Slack or Teams single sign-on, and hosts on AWS. Security and compliance
Plans
Matter has a Free plan with kudos and Feedback Friday, a Basic plan that adds Celebrations, QR Codes, and analytics, a Pro plan that adds rewards and coins, Spot Awards, Challenges, and the Company Store, and an Enterprise plan for larger organizations. Surveys and the HRIS integration are add-ons. Every new workspace starts with a 14-day free trial of everything. See How much does Matter cost? and matterapp.com/pricing.