Matter

Everything you need to know about Rewards!

Rewards Guide

Learn recommended coin allowances for your rewards budget and rewards that Matter offers.

Rewards Resources: Budget Calculator and Rewards Catalog

Sam Lepak

Brett Hellman

Learn how to supercharge employee recognition with rewards!

Rewards

Learn how to access and interpret the rewards report, which includes details on coin allowances and reward transactions.

Rewards report

Learn how to disable or enable rewards and coins in Matter through the web app, affecting visibility and usage.

Disabling rewards and coins

Learn how to disable specific reward types or categories in Matter to customize which rewards are visible to your team.

Disabling reward types/categories

Learn how to upload custom company rewards in Matter, such as merchandise or time off.

Uploading custom company rewards

Discover which countries and merchants Matter supports for gift cards and donation rewards.

Gift cards and donation rewards offered (countries and merchants)

Understand how rewards may be treated for tax purposes, with examples from companies using Matter.

Rewards impact on company taxes

The Basics

Discover the functionality of Matter coins, how they are earned, and how they can be used for rewards.

How Matter coins work

Learn that prepayment is not required for rewards. Charges occur only when rewards are redeemed.

Do I prepay for coins and rewards?

Learn how Matter coins convert to reward amounts, including the current conversion rates.

Matter coin conversion rate

Discover how to send Matter coins for giving kudos or feedback to a team member.

Sending Matter coins to a team member

Discover how to adjust a team member's coin balance, including adding or subtracting coins for specific activities.

Adjusting team members' coin balance

Discover how to award coins to multiple team members at once in the kudos modal.

Giving coins to multiple team members

Learn how to set default or custom coin allowances for team members to regulate coin distribution.

Setting default and custom coin allowances

Learn how to reset earned coins and coin allowances for testing or adjustments.

Resetting earned coins and coin allowances

Learn how to view and monitor the coin balances of your team members in Matter.

Seeing team members' coin balances

Discover how to change the reset frequency for team member coin allowances in Matter.

Change coin allowances reset frequency

Learn how to add coins to existing kudos and celebrations to increase recognition for your team members.

Adding on coins to existing kudos and celebrations

Matter Coins

Learn how the reward link works and how you can use it to offer your team members rewards.

How does the reward link work?

Understand how to approve or decline reward requests, managing the process efficiently for your team.

Approving and declining reward requests

Find out how rewards are automatically delivered via email or self-delivery for custom rewards.

How are rewards delivered?

Learn how to automatically approve reward requests in Matter to streamline the process for team members.

Automatically approve reward requests

Learn how to redeem Matter coins for various rewards, including virtual gift cards and donation options.

Redeeming Matter coins for rewards

Learn how to resend a reward to an alternate email address if there are any issues with the initial delivery.

How to resend your reward to an email address

Visit MyPrepaidCenter for troubleshooting issues with virtual prepaid cards.

Trouble redeeming or using a virtual prepaid VISA or Mastercard card?

Rewards Redemption

Create a custom design with text, images, and links