Resending your reward to any email address is simple and can be done by the recipient. Reward types that can be resent include gift cards, donations, and prepaid cards. This feature is especially useful if your corporate email servers are delayed or blocking the delivery of your reward email. You can have Matter send your reward to your personal email or any other email address you specify.
Who can use this: Every member on the Pro and Enterprise plans, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Rewards Guide.
Resending works the same way for all rewards, whether they're fulfilled by Tango or Tremendous. You can do it yourself from the Web App without contacting anyone.
Important: Ensure you enter the correct email address, as the recipient will be able to fully redeem your reward. Matter is unable to provide refunds for mistakes.
How to Resend Your Reward
Open the Web App.
Click the Rewards section in the left navigation.
Click View Redemption History (see image below).
Find the reward you want to resend.
Click Resend and enter the preferred delivery email address.
Your reward will be emailed to you instantly and will arrive as quickly as your email provider can process it.
FAQs
Do I need to contact Tango or Tremendous to resend my reward?
No. You can resend any reward yourself from Rewards, then View Redemption History in the Web App. There's no need to contact the reward provider or look up a reward ID.