To approve or decline a reward, the workspace must be on the Pro or Enterprise plan with Rewards turned on.
Who can use this: Workspace Owners and Admins on the Pro and Enterprise plans. During the free trial members can request rewards, and you approve them once you upgrade. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Rewards Guide.
Workspace Owners/Admins will only have access to our Rewards Manager tab in the Web App. Owners/Admins have the ability to approve or deny any Rewards requests from your team.
If a request is approved, the selected funding method will be charged, and the reward requester will automatically receive their gift card via email.
If a request is denied, the reward requester will be notified, and the coins will be returned to their coin balance. This is common if the wrong reward is requested.
For custom company rewards, the requester will be notified directly in Slack/Teams to reach out to their Workspace Owner/Admin to receive the reward. Custom company rewards will need to be delivered internally.
Note: All rewards sales are final. Once a reward has been approved by an admin, purchased, and delivered to the user, we are unable to offer refunds, returns, or exchanges.
