Matter coins are the points members earn from kudos and feedback and redeem for rewards. Every member gets a coin allowance to give away (80 coins a week by default, 10 coins equal $1 USD), and the coins they earn never expire.
Who can use this: Every member on the Pro and Enterprise plans, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Rewards Guide.
What are Matter coins?
Matter coins are redeemed for rewards: eGift cards, prepaid cards, charitable donations, premium gifts, and your Company Store. Important note: Matter workspace Owners and Admins can turn coins and rewards off.
How do coins work?
Every member of your Matter channel gets a coin allowance to give away with kudos and feedback. The allowance expires and resets on the schedule you choose (weekly by default), whether or not it was used, so people are encouraged to give their coins away rather than sit on them.
The coins members give are separate from the coins they earn. Coins received from kudos and feedback never expire; they stay until they are redeemed or an admin adjusts or resets them. When a member has enough coins, Matter lets them know they can redeem a reward.
Do I pay for coins?
Coins are not prepaid. They are free to give and receive. You are only charged when a workspace Owner or Admin approves a reward request: the face value of the reward, plus a processing fee unless you prepay by ACH or wire. See How are rewards billed? for the funding options.
How many Matter coins does each member get?
The default allowance is 80 coins per member per week, and 10 coins equal $1 USD. Admins can change the default, set a different reset frequency, and give specific people or groups a custom allowance. See Setting default and custom coin allowances.
My budget is $X per month. How many coins should each team member get?
Use the Rewards Budget Calculator to work out an allowance that fits your budget, then set it in the web app under Settings, Rewards, Coin Allowance.
Why can't I give the coins in my balance?
Because there are two kinds of coins. The balance you see under Rewards is your earned coins, which can only be redeemed for rewards. The coins you give with kudos come from your coin allowance, which is separate and shows in the kudos form as coins left to give. If the form says you have no coins to give, your allowance for this period is used up and refills on the next reset.
Do my Matter coins expire?
The coins you earn from kudos and feedback never expire; they stay until they are redeemed or an admin adjusts or resets them. Your allowance, the coins you give away, resets on your workspace's reset schedule. You cannot give coins to yourself, roll unused allowance into the next period, or transfer your allowance to someone else.
What happens when I send a kudos with coins to multiple teammates?
The coins are multiplied by the number of recipients. A kudos with 3 coins sent to 3 teammates deducts 9 coins from your allowance.
Where can I see my coin balance?
Open the Matter Home tab in Slack or Microsoft Teams, or the Rewards tab in the web app. Admins can see and adjust everyone's balances in the web app and download them in the analytics report export. To reset earned coins or allowances across the team, see Resetting earned coins and coin allowances.
What happens to my Matter coins if my team stops using Matter?
If your Matter channel or web app workspace is deleted, coin balances are not retained.