How are rewards and reward links delivered?

A reward link is the email Matter's reward partners send when a member redeems coins for a gift card: it comes from Tremendous (rewards@reward.tremendous.com) or Tango (noreply@tangocard.com) within a few minutes of your admin approving the request, and the link opens a catalog for your country where you pick the gift card you want for that amount. Prepaid cards and PayPal or Venmo rewards arrive the same way; donations go straight to the charity; premium gifts and swag ship to you; custom company rewards are delivered by your company.

Who can use this: Every member on the Pro and Enterprise plans, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.

For an overview of the whole feature, read the Rewards Guide.

For gift cards, prepaid cards, and reward links, the reward delivery email will contain step-by-step instructions for redemption. For monetary options, enter the PayPal account email address or the Venmo account phone number to receive respective funds.

In most countries, a gift card reward is delivered as a reward link rather than a specific card. The link opens our partner's reward catalog (Tango), where you choose the gift card or charitable donation you want for that amount. It is one extra step between the reward email and the card itself.

Yes. Tremendous and Tango are Matter's reward partners and they send the reward email on Matter's behalf, to the email on your Slack or Microsoft Teams account or to the Reward Delivery Email you set in Account Settings, Rewards. The email names your company and the reward you chose. If a gift card code from one of these emails does not work, Tremendous support at help@tremendous.com can help with the Reward ID at the bottom of the email.

First check the status in Redemption History: nothing is sent until a Matter admin at your company approves the request, and once Approved it normally arrives within a few minutes (allow up to 24 hours). Then check spam, promotions, and quarantine for the two sender addresses above, and check that it went to the right inbox. If it is still missing, resend it yourself to any email address from Redemption History. Rewards redemption history and reward statuses, How to resend your reward to an email address, and Change your rewards delivery email address

Automatically delivered to the charity of choice.

You will receive shipping and tracking information for the requested item.

Companies are responsible for delivering/fulfilling custom company reward requests. That’s why there is no associated cost/charge with this reward type.

Related: Automatically approve reward requests and Approving and declining reward requests.