If Matter sent you a message saying your coin reward was reduced, you hit the coin monitoring limit: your workspace caps how many coins one person can give another within each allowance period. Your kudos was still delivered, but with fewer coins or none, and nothing was deducted from you for the coins that were not sent. The rest of your allowance is still yours to give to someone else.
Who can use this: Any member can receive the coin monitoring message. Workspace Owners and Admins on the Pro and Enterprise plans, or on any plan during the free trial, set the limit. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Rewards Guide.
For admins: why coin monitoring exists
Companies often switch to Matter because our platform has built in, automatic controls to prevent users from gaming the system. When users game the system, they may attempt to collude by sending all of their coins to other people in exchange for the same. This is a costly problem for many businesses and one that many engagement platforms avoid fixing because they earn profits on all the rewards redeemed.
To ensure fairness and authenticity, Matter includes a safeguard that we affectionately call the "too much love rule". This safeguard prevents users from abusing the system by implementing a coin limit that restricts how many coins a user can send to another user within the coin allowance reset frequency.
Once the coin limit is reached, Matter will still send the kudos, but without the coins. The kudos giver will receive a direct message explaining why the coins were not added. Optionally, you can specify which members (e.g., Matter admins) are notified when a coin monitoring event occurs. Admins and group managers are exempt from this coin monitoring rule.
Important note: when a kudos to one person goes over the limit, the card shows the coins that were actually sent (often none). When a kudos to several people goes over the limit for only some of them, the card still shows the original amount "each", so it can look as though everyone received coins. Either way the coins over the limit are not sent and not deducted, and the giver gets a message saying so.
How to Enable and Configure Coin Monitoring
Open the Web App.
Go to Settings, then the Rewards section.
In the Coin Monitoring section, enable the Coin Monitoring toggle.
Set the max coin amount per allowance reset frequency.
Optionally, add members to be notified when coin monitoring events occur.
Click Save to save the settings.
