Are you having issues redeeming or using your Virtual Prepaid VISA or Mastercard card?

Since we don't have detailed information related to the status of your card, we'd strongly recommend contacting the card issuers - MyPrepaidCenter.

They will be the best resource to help resolve your issue. You are able to contact MyPrepaidCenter here: https://www.myprepaidcenter.com/contactus

There are multiple options and phone numbers based on your current card situation.

Additionally, here is a list of prohibited countries that the cards are not eligible in.