Matter

The rewards store is empty when the plan lacks Rewards, rewards or a category are off, or the country is wrong. Under 50 coins, rewards show greyed out.

The rewards store is empty or won't load

Owners and Admins approve or decline reward requests in the Rewards Manager. Approved gift cards arrive by email; declined requests return the coins.

Approving and declining reward requests

Tremendous or Tango emails the reward link after your admin approves the request; it opens a gift card catalog for your country. What to do if it is late.

How are rewards and reward links delivered?

Approve reward requests automatically, with or without notifications, in the web app under Settings, Rewards, Approval Process. Pro and Enterprise plans.

Automatically approve reward requests

Redeem Matter coins for gift cards, donations, prepaid cards, and custom rewards from the Slack Home tab or Microsoft Teams Matter tab. 10 coins equal $1.

Redeeming Matter coins for rewards

Prepaid Visa and Mastercard rewards are issued by MyPrepaidCenter, so contact them about activation, balance, or declines. Matter cannot see card status.

Can't redeem or use a prepaid Visa or Mastercard reward

See each reward's status in Rewards, View Redemption History: Pending waits for your admin, Approved is being sent, Delivered means it was emailed to you.

Rewards redemption history and reward statuses

Resend a gift card, donation, or prepaid card reward to any email from Rewards, View Redemption History in the web app, handy if corporate email blocks it.

How to resend your reward to an email address

Rewards go to your Slack or Microsoft Teams email by default. Change the delivery address in the web app under Account Settings, Rewards, then click Save.

Change your rewards delivery email address

Admins resend direct rewards from Rewards Manager, Direct Rewards. Recipients click Resend Reward in the Matter message in Slack or Microsoft Teams.

How to resend a direct reward

Brett Hellman

Redeeming coins for rewards, approving requests, how rewards are delivered, and fixing redemption problems.

Rewards redemption

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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