Matter

Log in to the Matter web app at app.matterapp.com with your Slack or Microsoft Teams account, or from the Matter app in Slack or Teams. No password needed.

How to log in to the Matter web app dashboard

Outside Enterprise Grid, each Matter workspace has one Owner and unlimited Admins. Change permissions in the web app under Settings, Members, then Edit.

Adding and updating Workspace Owners and Admins

Enterprise Grid has Workspace-level and Channel-level roles. Workspace Admins get Admin access to every channel; there is 1 Owner and unlimited Admins.

Enterprise Grid: adding and updating Workspace Owners and Admins

Add your company logo and colors in Matter's Brand Kit so your kudos QR codes, public pages, and swag show your brand. Admins set it up in Settings.

Adding your company logo and colors with Brand Kit

Matter's app, web app, bot messages, and default templates are in English. Pro and Enterprise customers can request other languages; surveys use any.

Which languages does Matter support?

A table of every automated message Matter sends in Slack and Microsoft Teams, who receives it, and the setting that turns it off or changes its timing.

Stop or reduce the messages Matter sends

Turn off email activity notifications for all members in Settings, General by choosing Disabled. Reward redemption emails and comments still go out.

How to disable email activity notifications for all members

On exclusion dates Matter skips Feedback Friday and notifications and treats celebrations and surveys like a weekend. Set them per workspace or channel.

Exclusion Calendar

Matter uses each member's Slack or Microsoft Teams name. Edit it in Slack's Manage Members or the Microsoft Entra admin center; it updates within 24 hours.

Updating a member's name in Matter

Matter uses your Slack or Microsoft Teams photo by default. Upload a new one in the web app under Account Settings, General; 512x512px squares work best.

How to change your profile photo in Matter

Send Matter reward emails to a second work or personal address: add a Reward Delivery Email in Account Settings, Rewards, in Slack or Microsoft Teams.

Managing multiple emails on your Matter account

On Enterprise Grid, limit who can add Matter to new Slack or Microsoft Teams channels in Settings, General: All Members, Admins Only, or No Members.

Enterprise Grid: control who can add Matter in Slack and Microsoft Teams

Matter moves settings, subscription, prepay, and coin balances between Slack and Microsoft Teams, not past analytics. Give 24 to 48 business hours notice.

Migrating Matter between Slack and Microsoft Teams

Matter is SOC 2 Type II certified, signs in through Slack or Microsoft Teams SSO with no passwords, hosts on AWS, encrypts data, and is GDPR compliant.

Security and compliance: SOC 2 Type II, SSO, encryption, GDPR and subprocessors

The Matter web app supports the current and previous version of Chrome, Safari, Firefox, and Edge on desktop and mobile. Internet Explorer is not supported.

Which browsers does Matter support?

Brett Hellman

Sam Lepak

Owners and admins, member accounts, notifications, security and privacy, the HRIS integration, languages and moving Matter between Slack and Microsoft Teams.

Workspace admin

Matter's HRIS integration syncs birthdays, work anniversaries, and other employee details from ADP, BambooHR, Gusto, HiBob, Workday, and many more.

Overview of Matter's HRIS integration

Connect your HRIS in the web app under Settings, HRIS Integration, Sign In to HRIS. It needs the HRIS add on on an annual plan and syncs every 24 hours.

How to set up your HRIS integration

With your HRIS connected, sync now, view history, reconnect, or disconnect. Matter syncs every 24 hours, importing birth dates, managers, and hire dates.

Configure your HRIS integration

Connect your HRIS to Matter to sync birthdays, hire dates, managers and departments automatically.

HRIS Integration

Create a custom design with text, images, and links

Back to Matter

Blog

Pricing

Contact us

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.