Matter sends your digital rewards, like gift cards, to the email on your Matter account. That is the email from your Slack or Microsoft Teams account, and in some organizations it is not an inbox you actually use (common in Microsoft Teams, where the assigned email is not always your real work email). You can add a second email, work or personal, and Matter will send your reward emails there instead.
Who can use this: Every member, when your workspace has Rewards turned on (Pro and Enterprise plans, or any plan during the free trial). Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Rewards Guide.
How to add a reward delivery email
Open the Matter web app, click your profile photo in the top right, and choose Account Settings.
Select Rewards. Under Reward Delivery Email you will see your account email.
Type the email you want your rewards sent to in the Enter an email address field.
Click Save.
From then on, approved digital rewards are emailed to that address. To go back to your account email, clear the field and click Save.
Good to know
The reward delivery email is only used for reward emails. You still sign in to Matter with your Slack or Microsoft Teams account, and other Matter notifications go to your account email.
The setting is per workspace. If you are in more than one Matter workspace, set it in each one.
You only see the Rewards tab in Account Settings when your workspace has Rewards turned on.
Questions? Email support@matterapp.com.