Matter sends a handful of automated messages: Feedback Friday posts, birthday and work anniversary celebrations, reward and coin nudges, survey invitations and a few admin alerts. Every one of them can be turned down or off, either by an Admin for the whole workspace under Settings in the web app, or by the member from the message itself or under Account Settings. This table maps each message to the setting that controls it.
Who can use this: Workspace Owners and Admins change the workspace wide settings; every member can change their own. Works the same for Slack and Microsoft Teams workspaces, with the differences marked.
For everything on this topic, see the Workspace admin collection. Related articles: Feedback Friday Guide and How to disable email activity notifications for all members.
Every message Matter sends and the setting that controls it
Message | Who gets it | Setting | Who can change it |
Feedback Friday kickoff, mid day reminder, last call, recap and stats posts | The Matter channel | Settings, Feedback Friday: turn each message off, change its time or text, or disable Feedback Friday | Admin |
Feedback Friday "Join the party" reminder DM | Members who have not given feedback yet that day | The opt out button on the DM (Slack) or Account Settings, MSFT Teams Notifications, "Never include me" (Teams); also stops when the mid day reminder is off | Member |
Birthday and work anniversary posts | The channel, or a DM for private celebrations | Settings, Celebrations: turn Birthdays or Anniversaries off; each member can set their own celebration to private or Do Not Celebrate | Admin; member for their own |
"Your admin asked me to collect your birthday" DM | Members with no date on file | Settings, Celebrations, Birthdays or Anniversaries: Automatically Collect From New Members; the opt out button on the DM | Admin; member |
Upcoming celebrations digest | Admins, group managers or direct managers | Settings, Celebrations, Advanced Settings, Celebration Reminders; "Send these reminders to me" in Account Settings | Admin; each recipient |
Kudos posts | The channel, or a group DM for private kudos | Cannot be turned off; Settings, General controls private kudos and kudos to all permissions | Admin |
Teams activity notification for a kudos | The people named on the kudos, or the whole team | Settings, General (Teams only), Kudos Notifications Permissions | Admin |
Kudos received and other activity emails | The member, by email | Settings, General, Email Activity Notifications (whole workspace); Account Settings, Email Notifications (per member) | Admin; member |
New comment on your kudos DM | Giver and recipients of the kudos | The opt out button on the DM | Member |
Coin monitoring DMs | The giver, and the Notified Members list | Settings, Rewards, Coin Monitoring | Admin |
"You can now redeem" nudge (once, at 50 coins) | The member | Stops only when rewards are off | Admin |
"Don't forget to redeem" reminder (Tuesdays, over 100 coins) | The member | The "keep receiving these reminders?" buttons on the DM; stops for everyone when rewards are off | Member; admin |
New reward request to approve | All admins, or the Notified Members list | Settings, Rewards, Approval Process: automatic approval with or without notifications, Notified Members | Admin |
Pending reward requests reminder (Mondays and Tuesdays at 10 am) | Admins | The "keep receiving these reminders?" buttons on the DM | Each admin |
Reward approved, declined, out of stock or delivered | The member who redeemed | Always sent | None |
Rewards balance below threshold, insufficient funds, payment failed | Admins | Settings, Rewards, Funding Method: Balance Alert Threshold and Notified Members; the opt out button on the threshold DM | Admin |
Pulse survey and pulse reminder DMs | The pulse audience | Settings, Pulse: audience, frequency, Reminders to Recipients, Send Pulse Surveys via Email, or stop the pulse | Admin |
Pulse New Feedback and Weekly Digest | The launching admin and Notified Members | Settings, Pulse, Notifications | Admin |
Employee survey and onboarding survey DMs, reminders and digests | The survey audience; admins for digests | The survey's Audience and Wrap up screens; Settings, Onboarding Surveys | Admin |
Spot Award and Challenge notices | Recipients, award managers, challenge managers, admins | The award's settings under Settings, Spot Awards; the challenge's notify managers option | Admin |
Welcome messages on install and when joining the channel | The installer; new channel members | Cannot be turned off | None |
The quickest ways to make Matter quieter
Trim Feedback Friday first. Most channel noise is the ritual: under Settings, Feedback Friday turn off the mid day reminder, the last call, the recap or the @here notifications, or run it every two weeks instead of weekly. Change Feedback Friday message delivery times and Enabling and disabling Feedback Friday.
Turn off activity emails for the whole workspace under Settings, General, Email Activity Notifications. Reward emails still arrive, because they carry the gift card.
Route admin alerts to one person with the Notified Members lists under Settings, Rewards (approvals, coin monitoring, funding) and Settings, Pulse.
Let members opt out themselves. The reminder DMs carry "keep receiving these reminders?" buttons, and Account Settings in the web app holds the personal switches for celebration reminders, Teams participation and emails.
Use the Exclusion Calendar for holidays and company breaks: no celebrations, survey reminders or redemption nudges go out on an exclusion date. Exclusion Calendar.
Microsoft Teams notification settings
In Teams you can also mute Matter at the Teams level: Channel Notifications on the Matter channel, and Notification Settings in the Activity tab. See Adjusting your Microsoft Teams notifications for Matter.
FAQs
Can a member mute Matter entirely?
A member can opt out of every reminder DM and email, set their celebrations to private or off, and choose "Never include me" for Feedback Friday in Teams. Channel posts such as kudos and celebrations for other people are visible to everyone in the channel; to stop seeing those, mute the channel in Slack or Teams.
We want Matter completely silent for a week. What do we do?
Add the dates to the Exclusion Calendar. Feedback Friday, reminders and nudges are skipped on those dates; kudos people send still post. Celebrations that fall on exclusion dates move to the previous business day.
Why am I still getting reward emails after turning off email notifications?
Reward redemption emails are the reward itself (the gift card or link), so they are always delivered. Everything else respects the setting.
Still stuck? Email support@matterapp.com with the message you want to stop and we will point you to the switch.