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Enterprise Grid: control who can add Matter in Slack and Microsoft Teams

On Enterprise Grid, limit who can add Matter to new Slack or Microsoft Teams channels in Channel Settings, General: All Members, Admins Only or No Members.

Written by Brett Hellman

Once Matter is an approved app within your Slack workspace or Microsoft Teams tenant, there isn't a direct ability to restrict who can add Matter to a new channel. This can subsequently cause unwanted activity and impact billing.

Who can use this: Workspace Owners and Admins on the Enterprise plan. Works the same for Slack and Microsoft Teams workspaces.

For everything on this topic, see the Workspace admin collection. Related articles: How to change your profile photo in Matter and Migrating Matter between Slack and Microsoft Teams.

To prevent this from happening, you can control who can create new Matter channels. By default, everyone can create new Matter channels, but you can change this to Admins Only or No Members.

Note: This setting is only available for Matter Enterprise Grid workspaces.

Edit Channel Creation Permissions:

  1. Open the Web App.

  2. Go to Channel Settings, then the General section.

  3. Scroll down to the section Channel Creation Permissions.

  4. Select the appropriate permission type:

    1. All Members

    2. Admins Only

    3. No Members

  5. Click the Save button to confirm changes.

The Channel Creation Permissions setting in the Matter web app with All Members, Admins Only and No Members options

Message to Non-Authorized User Who Tries to Install Matter

If a non-authorized user tries installing Matter in a new channel, they will receive the following error message.

A MatterBot message in Slack saying Matter can not be installed because admins restricted who can create Matter channels

A Matter message in Microsoft Teams saying Matter can not be installed because admins restricted who can create Matter channels
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