Matter has a Free plan: $0, unlimited users, forever, with kudos, the kudos template library, and Feedback Friday. Basic costs $2 per user a month, or $1 billed annually; Pro costs $4, or $3 annually; Surveys are an add on at $3, or $2 annually; Enterprise is priced on request. Every new workspace starts with a free 14 day trial of everything, no credit card needed, and moves to the Free plan if you do not upgrade.
Looking for the Matter reading app (getmatter.com)? This help center is for Matter, the employee recognition app for Slack and Microsoft Teams.
Subscription Cost
To use Matter past the free 14 day trial without restrictions, upgrade to the Basic or Pro plan; otherwise your workspace continues on the Free plan. All paid plans offer monthly and annual billing.
For everything on this topic, see the Plans and billing collection.
Basic Plan:
$2/user/month, billed monthly
$1/user/month, billed annually (50% savings)
Pro Plan:
$4/user/month, billed monthly
$3/user/month, billed annually (25% savings)
Surveys Plan (Add-On):
$3/user/month, billed monthly
$2/user/month, billed annually (33% savings)
Input your company size using our Pricing Calculator to estimate the subscription cost. View plan feature details on our Pricing page.
Rewards Cost
Reward costs for gift cards, prepaid cards, and charitable donations are separate additional costs. When you prepay your rewards balance by ACH or wire, you pay only the face value of each reward, with no Matter fee. Alternatively, for a small processing fee you can pay by credit card: 3.5% when you prepay your balance by card, or 5% plus $0.35 per reward when rewards are charged to your card on file. Monetary Options carry an extra 4% processing fee however you pay. See How are rewards billed? for details. Use our Pricing + Rewards Calculator or Rewards Calculator to estimate costs.
FAQs
Is Matter free?
Yes, there is a Free plan with unlimited users that never expires. It includes kudos, the kudos template library, and Feedback Friday. Celebrations, custom templates, analytics, rewards, surveys, challenges, and spot awards need a paid plan. What happens at the end of the free trial?
Is there nonprofit or education pricing?
Yes. Qualified nonprofits, educational institutions, and early stage companies can apply for special pricing. Is there nonprofit or education pricing?