Matter Analytics turns everything that happens in Slack and Microsoft Teams, every kudos, celebration, reward and survey answer, into participation and engagement numbers you can filter by team, segment and date, download to Excel, and share with managers for their own groups.
Who can use this: Analytics and reporting are included on the Basic plan and above, and during the free trial. Workspace Owners and Admins see the whole workspace; group managers see analytics for the groups they manage.
Analytics video guide
One walkthrough covers both Slack and Microsoft Teams, since analytics live in the web app.
What is Analytics?
Analytics is the dashboard in the Matter web app that answers questions about your culture with data instead of guesses: who is participating, which teams are recognising each other, which company values get the most kudos, how coins are being given and redeemed, and how that changes over time. Everything can be sliced by member groups and segments, and the full dataset is one click away as an Excel export.
Why Analytics with Matter
Nothing to set up: every kudos, celebration, reward and survey already feeds the dashboard.
Slice it any way you need: by date range, by member group (department, team, location) or by segment built from member properties.
Managers get their own view: assign a group manager and they see analytics for their group without needing Admin access.
The whole dataset is yours: the advanced report exports member level activity, kudos by type and more to Excel.
How Analytics works
1. Open the dashboard
In the web app, go to Analytics. Pick a date range and see participation, recognition activity, kudos by type, coins and rewards at a glance.
➡️ Learn more: What can I expect for engagement and participation rates?
2. Describe your people with properties
Member properties such as job title, direct manager, hire date, location and anything custom you add are the raw material for segments. Fill them in one by one, in bulk from a spreadsheet, or through your HRIS.
➡️ Learn more: Member Properties, How to bulk update member properties, Overview of Matter's HRIS integration
3. Organise people into groups and segments
Groups mirror your org chart: departments, teams, sub teams, each with an optional group manager. Segments are saved filters built from properties, such as everyone hired this year or everyone in one region. Both appear as filters across recognition, rewards and survey analytics.
➡️ Learn more: Member Groups, Member Segments
4. Give managers their own analytics
Assign a group manager to a group and they can open analytics for that group only, so people leaders can see where recognition is thriving or missing on their own team.
➡️ Learn more: Manager Analytics
5. Export the full report
Choose a date range and any group or segment filter, then click Download Report for an Excel file with the dashboard metrics, member level activity and kudos by type.
➡️ Learn more: Analytics report export
Related reports
Rewards report: every redemption and its cost
Challenges and awards report: every challenge claim and spot award
Kudos activity history: each member's own feedback history
Pulse Survey Guide: the Engagement Score, eNPS and participation metrics
Terms to know
Member property: a field on each member, such as job title, direct manager or hire date, default or custom.
Member group: a team, department or sub team you create to mirror your organisation, with optional group managers.
Member segment: a saved filter built from member properties.
Group manager: a member who can see analytics for one or more groups without being an Admin.
Participation rate: the share of members who took part in Matter in the period.
FAQs
Q: What participation rate is normal?
With a weekly Feedback Friday, most teams see about 30% of people taking part consistently for the recognition itself, around 50% consistently when rewards are on, and the rest dipping in now and then. What can I expect for engagement and participation rates?
Q: Can a manager see analytics without being an Admin?
Yes. Make them a group manager and they get analytics for that group only. Manager Analytics
Q: Can I see analytics by department or location?
Yes. Create a group for each department, or a segment from a location property, and filter the dashboard or the export by it.
Q: Can I get the raw data?
Yes. The analytics report export is an Excel file with member level activity for the date range and filters you choose. Analytics report export
Q: Which plans include Analytics?
Basic, Pro and Enterprise, and every workspace during the free trial.
Still stuck? Email support@matterapp.com.