Matter

Learn how to enter in billing details / payment method for your Matter subscription.

How to upgrade your Matter subscription

Learn where to download receipts and invoices for your Matter subscription and rewards funding.

How to find your billing receipts and invoices

Discover the payment methods accepted for billing Matter subscriptions.

What payment methods do you accept?

Get information about when Matter bills for subscriptions and billing cycles.

When are subscriptions billed?

Paid Matter subscriptions renew automatically for the same term. To downgrade or cancel before renewal, use the form in Settings, Billing in the web app.

What does the renewal process look like?

Learn how to update the billing email that receives Matter invoices and receipts — and add a billing address — through the Stripe billing portal.

Updating billing email and address

Learn how to change your payment method for Matter subscriptions.

Where can I change my payment method?

Learn what to do if your payment fails for your Matter subscription.

What happens if my payment fails?

Learn how to read and interpret the details on your Matter receipt or invoice, including charges and payment information.

Understanding my Matter receipt / invoice

Find Matter's vendor and remittance details for payment processing.

Vendor and remittance details for Matter

Learn how to downgrade or cancel your Matter subscription by completing the form.

How to cancel or downgrade Matter subscription

Sam Lepak

Brett Hellman

Free trial and pricing, subscription billing, invoices, payment methods, upgrades and cancellations.

Plans and billing

Find out how Matter calculates user count for billing purposes.

How is the billing user count calculated?

Learn how billing works for multiple channels in one Matter workspace.

How does billing work with multiple channels in one Matter workspace?

Discover how adding/removing members in Matter affects billing.

How does adding or removing channel members affect billing?

Upgrade, downgrade or cancel your Matter subscription, and manage invoices, receipts, payment methods and billing contacts.

Subscription billing

Learn how Matter's free trial provides access to all features and how to get started with it.

How does the free trial work?

When the free trial ends your workspace moves to the Free plan: kudos and Feedback Friday keep working, and premium features pause until you upgrade.

What happens at the end of the free trial?

Find details on Matter’s pricing structure and options for your organization’s needs.

How much does Matter cost?

Learn about Matter’s pricing discounts for non-profits and educational institutions.

We’re a non-profit organization / educational institution, is there special pricing available?

What the 14 day trial includes, what happens when it ends, and what each plan costs.

Free trial and pricing

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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