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How does billing work with multiple channels?

Without Enterprise Grid, each Matter channel is billed separately and people in several channels count once per channel. Grid counts unique members.

Written by Brett Hellman

Billing depends on whether you are connected to the Matter Enterprise Grid or not.

Who can use this: Workspace Owners and Admins on any paid plan.

For everything on this topic, see the Plans and billing collection.

If not, each channel is billed as a separate account. If team members are in multiple Matter channels, they will be counted separately for each channel.

The reason is that each channel has its own experience and value: its own workspace settings, customizations, etc.

However, if connected, Enterprise Grid billing is the unique aggregate number of channel users across all Matter-connected channels. See Enterprise Grid for Slack or Enterprise Grid for Microsoft Teams.

To learn more about Enterprise Grid, email hello@matterapp.com or schedule a time with us.

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