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What happens if my payment fails?

If a Matter payment fails, your account email is notified and payment is retried up to 5 times over the next month before the subscription is canceled.

Written by Brett Hellman

If payment fails, such as an expired credit card, your account email will be notified after each failed payment. Payments may be retried up to 5 times within the next month. After this, if the payment does not succeed, your subscription will be canceled.

Who can use this: Workspace Owners and Admins on any paid plan.

For everything on this topic, see the Plans and billing collection.

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