When your 14 day free trial ends and you have not upgraded, your workspace moves to the Free plan automatically and nobody is locked out. You keep kudos and Feedback Friday, and the premium features you used during the trial (rewards and coins, Celebrations, Challenges, Spot Awards, QR Codes, surveys, and analytics) pause until you upgrade.
For everything on this topic, see the Plans and billing collection.
Need more time to decide? Ask for a trial extension or schedule a call; we are happy to give your team more time to evaluate.
What happens to coins and rewards from the trial
During the trial members earn coins and can request rewards, but requests cannot be approved until you upgrade, because there is no payment method on file yet. Coins stay on members' balances and pending requests become approvable as soon as you upgrade to Pro or Enterprise; a member can also cancel a pending request from Redemption History to get the coins back. Your team's kudos, celebrations, and feedback stay in the channel and the web app. Rewards redemption history and reward statuses
How to upgrade
Open the Web App.
Click Upgrade Plan in the sidebar, or go to Settings, then Billing.
Choose Basic or Pro, monthly or annual. Annual billing saves 50% on Basic and 25% on Pro.
Enter your card details and click Submit Payment.
Related: How much does Matter cost? and How does the free trial work?.