Matter

Once an Admin turns it on, members give or request real time or continuous skill feedback in Slack or Microsoft Teams and track a private skill score.

Performance Feedback Guide

Performance features are off by default. Turn them on under Settings, Performance in the web app; while off, members can't give or request feedback.

Enabling and disabling performance feedback

Performance feedback in Matter is never anonymous. Matter is built for attributed peer-to-peer feedback so people can follow up and talk it through.

Is performance feedback anonymous?

Continuous feedback is gathered on a cadence you set, with Matter messaging your teammate. Real-time feedback is a one-off ask in Slack or Microsoft Teams.

Difference between continuous and real-time feedback

Request continuous feedback weekly, biweekly, monthly, bi-monthly, or quarterly. Monthly is recommended; weekly or biweekly helps you grow a skill quickly.

How often can I request continuous feedback?

Yes. All skill-based feedback you receive in Matter is private and only visible when you log in, and who you ask for feedback or hear from stays private.

Is my skill-based feedback private?

Cancel a recurring feedback request in the web app: go to Feedback, click Request Status, then the three dots next to the request, and Cancel Request.

How to cancel a continuous feedback request?

Delete test or unwanted feedback in the web app: open it from your Home or Feedback tab, click the three dots menu, then 'Delete Item'. It can't be undone.

How do I delete test or unwanted feedback?

In Slack, open Apps, MatterBot and click Give Feedback or Request Feedback. In Microsoft Teams, use the same buttons on the Matter tab in your channel.

Giving and requesting real-time feedback

There is no limit on skills in Matter, but adding 3 to 8 works best. New members who add more than 10 take longer to get high quality feedback.

How many skills can I add?

A skill shows progress only after it gets feedback. Once you receive your first feedback on a skill, it appears on your skill chart so you can track it.

Why don't I see any progress for my skills?

Matter offers over 30 default skills for feedback, like Candor, Communication, Leadership, and Resilience, and you can add your own on your skills page.

What skills does Matter support?

Matter tracks each skill with Feedback by Skill for past feedback, a Skill Score showing your average rating, Total Ratings received, and Trends over time.

What do my current score and ratings mean?

Your skill score is the average of every rating you have received for that skill. Feedback notes without a skill rating are not included in the score.

How is my skill score calculated?

See feedback by skill in the Matter web app under Feedback, Skills, then filter constructive feedback received by sender and skill under Activity.

Filtering and viewing feedback by skill on Matter

Add skills in the web app under Feedback, Skills, Add a Skill. Pick a Recommended Skill or create a custom one with a name, description, and badge color.

Adding default and custom skills on Matter

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Give and request skills based performance feedback between teammates.

Performance feedback

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