Performance feedback in Matter is skills based feedback between teammates: you pick the skills you want to grow, ask people you trust for feedback on them in Slack, Microsoft Teams or the web app, and Matter turns the ratings into a private skill score you can track over time.
Who can use this: Performance feedback is turned off by default. A workspace Owner or Admin enables it in the web app; once it is on, every member can give and request feedback and manage their own skills.
Performance feedback video guides
A short walkthrough of giving and requesting feedback, skills and settings. Pick your platform.
Slack
Microsoft Teams
What is performance feedback?
Kudos say thank you. Performance feedback says how you are doing on a specific skill, with a rating and a note, from someone who works with you. It comes in two forms: real time feedback, given or requested whenever you want, and continuous feedback, where Matter asks a teammate you choose on a schedule (monthly is the recommended cadence) so the feedback keeps coming without anyone remembering to ask.
Feedback is never anonymous, by design, and the skill feedback you receive is private to you.
How performance feedback works
1. An Admin turns it on
Performance features are off by default. Until they are enabled, nobody sees Give Feedback or Request Feedback in Slack, Teams or the web app.
➡️ Learn more: Enabling and disabling performance
2. Pick your skills
Choose from more than 30 recommended skills or add your own. Three to eight skills is the sweet spot; more than ten slows down how quickly your scores become useful.
➡️ Learn more: What skills does Matter support?, Adding default and custom skills on Matter, How many skills can I add?
3. Give or request feedback
From the Matter app in Slack or Teams, or the web app, click Give Feedback or Request Feedback, choose the person and the skill, and send. For continuous feedback, set a cadence and Matter messages your teammate for you each period.
➡️ Learn more: Giving and requesting real time feedback, What's the difference between continuous and real time feedback?, How often can I request continuous feedback from a teammate?
4. Track your skills
Each skill gets a score, the average of every rating you have received for it, plus a chart of your progress and a filterable history of the feedback behind it.
➡️ Learn more: How is my skill score calculated?, What do my current score and ratings mean?, Filtering and viewing feedback by skill, Why don't I see any progress for my skills?
5. Tidy up
Cancel a continuous feedback request from your Request Status page, or delete a test or unwanted piece of feedback from your Home or Feedback tab (deleting cannot be undone).
➡️ Learn more: How to cancel a continuous feedback request, How do I delete test or unwanted feedback?
Terms to know
Real time feedback: feedback given or requested once, whenever you want it.
Continuous feedback: a standing request to one teammate that Matter repeats on a cadence you choose.
Skill score: the average of all the ratings you have received for a skill. Notes without a rating do not count.
Recommended skills: Matter's library of more than 30 skills you can add with one click, alongside custom skills you create.
FAQs
Q: Is performance feedback anonymous?
No. Matter's view is that peer feedback should be transparent so the conversation can continue. Is performance feedback anonymous?
Q: Who can see my skill feedback?
Only you, by signing in to your account. Who you ask and who answers is also private. Is my skill based feedback private?
Q: How often should I ask for continuous feedback?
Monthly is recommended; weekly, every two weeks, every two months and quarterly are also available. How often can I request continuous feedback?
Q: I added skills but see no progress. Why?
A skill only shows on your chart once you have received feedback on it. Ask a teammate for feedback on that skill and it will appear. Why don't I see any progress for my skills?
Q: How do I turn performance feedback off for my workspace?
An Owner or Admin can disable it in the web app, which removes Give Feedback and Request Feedback for everyone. Enabling and disabling performance
Still stuck? Email support@matterapp.com.