Matter QR Codes let teammates, customers, patients, and guests recognize your employees by scanning a code or opening a link, with no app to download. Recognition posts to Slack or Microsoft Teams through Matter, the employee recognition platform for Slack and Microsoft Teams.
Matter QR Codes are included on the Basic, Pro, and Enterprise plans. Admins create the codes, teammates and guests give recognition, and reviewers approve every guest note before it posts.
đĄ Make one code for each place, like each front desk or break room. You don't need a code for every employee.
What are Matter QR Codes?
Matter QR Codes are printable codes, each with its own link, that open a short recognition form on any phone. Put one where your team works or where customers wait, and people can say thanks in the moment, without a desk or a computer. See how it works for recognition QR codes for frontline teams.
Every code has:
A name, usually the place it goes, like Front Desk or 4 North Break Room.
A question people answer on the form, like "Who made your day?".
One Slack or Microsoft Teams channel it posts to.
A permanent link, matterapp.com/recognize/ plus 6 characters.
Your Brand Kit Square Mark in the center, or the Matter M if you haven't added one.
Employee codes and guest codes
Employee code | Guest code | |
Who sends from it | Anyone in your Slack or Microsoft Teams workspace | Customers, patients, visitors, and anyone else |
Who they can thank | Anyone in your workspace | People in the code's channel |
Sign in | No, they confirm who they are with a message from Matter or an email link | No, and no email |
Review | None, it posts once the sender confirms | A reviewer approves every note first |
Coins (Pro and Enterprise) | From the giver's own allowance | Added by the reviewer, up to the code's limit |
Posts to | The code's channel | The code's channel, once approved |
How Matter QR Codes work
1. Create a code
Admins create codes in the Web App under Recognition Manager, then QR Codes, in three steps: Senders, Details, and Wrap Up.
âĄď¸ Learn More: Creating a recognition QR code
2. Put it up and share the link
Download the code to print, and add its link to emails, texts, and surveys.
âĄď¸ Learn More: Where to put your recognition QR codes and link
3. Teammates give kudos
A teammate scans, writes the kudos, and confirms who they are in Slack, Microsoft Teams, or by email. Then it posts.
âĄď¸ Learn More: Giving kudos with an employee QR code
4. Guests say thanks
A guest scans, picks who helped, writes a thank you, and can sign their name.
âĄď¸ Learn More: How guests thank your team with a QR code
5. Reviewers approve guest notes
Reviewers approve or decline each guest note in Slack, Microsoft Teams, or the Web App, and can add coins on Pro and Enterprise plans.
âĄď¸ Learn More: Approving guest kudos from a QR code
6. Manage codes and see results
See every code's scans and recognition, and edit, pause, or delete codes.
âĄď¸ Learn More: Managing your recognition QR codes, Adding your logo and brand color to QR codes, and Keeping private details out of guest kudos
Which Matter feature should I use?
Feature | Who gives it | Best for | Plans |
Kudos | Anyone, in Slack or Microsoft Teams | Everyday thanks between teammates | All plans, including Free |
QR Codes | Teammates and guests, from a scan | Recognition away from a desk, and thanks from customers and patients | Basic, Pro, and Enterprise |
Spot Awards | Award Managers you choose | Formal recognition for big wins | All paid plans |
Challenges | People claim them, Award Managers approve | Rewarding a specific action | Pro and Enterprise |
Terms to know
Employee code: a code for your teammates. It posts once the sender confirms who they are.
Guest code: a code for customers, patients, and visitors. A reviewer approves every note.
Reviewer: someone an admin picks to approve or decline notes from a guest code.
Square Mark: the logo from your Brand Kit that sits in the center of your codes.
Try It Live: opens a code's real page so you can test it. Test kudos really post.
FAQs
Q: Which plans include QR Codes?
Matter QR Codes are included on the Basic, Pro, and Enterprise plans. Adding Matter Coins requires Rewards, which is on the Pro and Enterprise plans.
Q: Do employees or guests need an app?
No. Anyone can scan with their phone camera. Employees confirm who they are in Slack, Microsoft Teams, or by email, and guests don't sign in at all.
Q: Can we thank a guest with a QR code?
No. Only people in your Slack or Microsoft Teams workspace can be recognized. Matter doesn't ask guests for an email.
Q: Do guest kudos count in analytics?
Yes, as kudos received by the people thanked. They never count as kudos sent or toward participation, since guests aren't members.
Q: How many codes can we make?
There's no limit on how many codes you can make. Make one for each place, like each front desk or break room.
Q: Does it work with Microsoft Teams?
Yes. Matter QR Codes work the same in Slack and Microsoft Teams.
Q: Are Matter QR Codes related to the Matter smart home standard?
No. Matter QR Codes are recognition codes from Matter, the employee recognition platform for Slack and Microsoft Teams. They aren't related to the Matter smart home standard.