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Matter Pulse Surveys ask short questions in Slack or Microsoft Teams, anonymous by default, weekly to quarterly, scored as an Engagement Score and eNPS.

Pulse Survey Guide

Matter pulse surveys are anonymous by default so people give candid feedback. Admins can switch to Attributed in Settings, Pulse Survey, Anonymity.

Are pulse surveys anonymous?

Matter's eNPS uses a fully labeled 5-point scale: same intent as 0 to 10 but less effort on mobile, and unlike 4-point it keeps a neutral option.

Why a 5-point eNPS and not an 11-point or 4-point eNPS?

Unlike Google Forms, Matter Pulse Surveys run in Slack or Microsoft Teams, use an expert-built 108-question library, and can reward completion with coins.

Why pulse surveys versus Google Forms?

Turn on Pulse Surveys in Settings, Surveys & Feedback, then set frequency (weekly to quarterly), question count, eNPS, audience, and rewards.

Pulse survey settings

Pulse surveys draw from a 108-question library across 10 engagement categories and 27 subcategories, all answered on an Agree/Disagree Likert scale.

Pulse survey questions

Preview what members see before launch: in the web app go to Settings, Pulse Survey, click Preview Pulse Survey, then open Slack or Microsoft Teams.

Pulse survey member experience

Matter's default pulse survey library has 108 questions across 10 engagement categories and 27 subcategories, built by HR experts and fully customizable.

List of pulse survey questions, categories, and subcategories

Pulse Survey Participation Rate is members who answered at least one question in the last 30 days divided by total members. Around 75% to 80% is ideal.

Pulse Survey Participation Rate

The pulse survey Engagement Score is the share of unique answers that are 4 (Agree) or 5 (Strongly Agree) over a rolling 30 days. Above 70% is ideal.

Pulse Survey Engagement Score

eNPS is the percentage of promoters (Strongly Agree) minus detractors over a rolling 30 days, on a scale of -100 to 100. Any score above 0 counts as good.

Employee Net Promoter Score (eNPS)

Brett Hellman

Sam Lepak

Pulse surveys, eNPS, the Engagement Score and participation rate, question library and settings for Slack and Microsoft Teams.

Pulse Surveys

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