Pulse Survey Engagement Score

The Pulse Survey Engagement Score is the percentage of pulse survey answers that were positive (Agree or Strongly Agree) over the last 30 days, from 0 to 100%. A score above 70% is considered great. It shows the overall health of your organization's culture and how engaged and actively involved your employees are.

Who can use this: Workspace Owners and Admins on any paid plan with the Surveys add on, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.

For an overview of the whole feature, read the Pulse Survey Guide.

Having this simple yet effective score allows you to observe how new initiatives and changes impact the employee experience in real-time.

The Engagement Score is the number of positive answers divided by the total number of answers. It uses a rolling 30 day time window, which shows the score for all responses collected within the last 30 days.

Calculation: (Unique Answers Who Voted 5, or 4) / (Total Unique Answers).

Let's say over 30 days, your Pulse Survey received 100 unique responses. Out of these, 80 were positive (with responses of "Strongly Agree", "Agree"), and the remaining 20 were not (with responses of "Neither Agree nor Disagree", "Disagree", "Strongly Disagree"). To calculate the Engagement Score, you'd divide the number of positive responses (80) by the total number of responses (100), resulting in an Engagement Score of 0.8 or 80% which is Great. This score reflects the percentage of responses that are positive, indicating the level of engagement among your employees.

A good Engagement Score is above 70%. The Engagement Score is a percentage from 0 to 100%, and the dashboard colors each category by its score: red for low, yellow for moderate and good, green for great and excellent.

There is a significant portion of the workforce that may be disengaged. These employees typically lack motivation and commitment, possibly feeling misaligned with the company’s values and objectives. Immediate action and strategic interventions are necessary to improve morale and engagement within this group.

There is a moderate level of engagement that exists among employees. While there are signs of commitment and enthusiasm, there are also areas that need improvement. This group likely requires additional support, resources, or clarity regarding the company’s goals to bolster their engagement levels.

Employees are motivated and contribute positively to the workplace; however, there may be opportunities to further enhance their engagement and commitment levels through targeted initiatives and support.

There is a highly engaged workforce. Employees actively contribute and are aligned with the company’s values and objectives. Continued support and recognition of their efforts are crucial, as well as identifying and replicating the factors driving their engagement across the organization.

An excellent score reflects an exceptionally engaged workforce, with employees serving as advocates and ambassadors for the company. These individuals consistently go above and beyond in their roles, promoting a positive work culture and environment. Sustaining and leveraging this high level of engagement is vital for organizational success and employee retention.

Related: Employee Net Promoter Score (eNPS) and Pulse Survey Participation Rate.