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Employee Net Promoter Score (eNPS)
Employee Net Promoter Score (eNPS)
Sam Lepak avatar
Written by Sam Lepak
Updated over a week ago

Employer Net Promoter Score (eNPS) is a scoring system designed to help employers measure employee satisfaction and loyalty within their organization.

Similar to NPS, the eNPS system consists of a question asking employees to rate how likely they are to recommend the organization as a place to work.

Access Pulse Survey Metrics

  1. Open the Web App.

  2. Then the Pulse Survey tab.

  3. Filter by Date Range; either select a pre-defined or custom date range.

How Employee Net Promoter Score (eNPS) is Calculated

The eNPS uses a rolling 30-day time window, which shows the score for all responses collected within the last 30 days.

Calculation: (Percentage of Promoters) - (Percentage of Detractors)

  • Promotes = People who vote 5

  • Passives = People who vote 4

  • Detractors = People who vote 3, 2, or 1

Example: If 60% of respondents are promoters, 10% are detractors, and 30% are passives, your eNPS score would be: 60 - 10 = 50.

Employee Net Promoter Score (eNPS) Score Range

eNPS is a score between -100 and 100, not a percentage. Any score above 0 is considered a “good” or “acceptable” eNPS score. Here's how to interrupt your company's eNPS score.

  • Less than 0: Needs improvement‍

  • 0 to 30: Good‍

  • 31 to 50: Excellent‍

  • Over 50: Exceptional

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