Employer Net Promoter Score (eNPS) is a scoring system designed to help employers measure employee satisfaction and loyalty within their organization.
Similar to NPS, the eNPS system consists of a question asking employees to rate how likely they are to recommend the organization as a place to work.
Access Pulse Survey Metrics
Open the Web App.
Then the Pulse Survey tab.
Filter by Date Range; either select a pre-defined or custom date range.
How Employee Net Promoter Score (eNPS) is Calculated
The eNPS uses a rolling 30-day time window, which shows the score for all responses collected within the last 30 days.
Calculation: (Percentage of Promoters) - (Percentage of Detractors)
Promotes = People who vote 5
Passives = People who vote 4
Detractors = People who vote 3, 2, or 1
Example: If 60% of respondents are promoters, 10% are detractors, and 30% are passives, your eNPS score would be: 60 - 10 = 50.
Employee Net Promoter Score (eNPS) Score Range
eNPS is a score between -100 and 100, not a percentage. Any score above 0 is considered a “good” or “acceptable” eNPS score. Here's how to interrupt your company's eNPS score.
Less than 0: Needs improvement
0 to 30: Good
31 to 50: Excellent
Over 50: Exceptional