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Employee Net Promoter Score (eNPS)

Discover how to measure employee engagement through the eNPS survey method.

Sam Lepak avatar
Written by Sam Lepak
Updated over 2 months ago

Employer Net Promoter Score (eNPS) is a scoring system designed to help employers measure employee satisfaction and loyalty within their organization.

Similar to NPS, the eNPS system consists of a question asking employees to rate how likely they are to recommend the organization as a place to work.

Access Pulse Survey Metrics

  1. Open the Web App.

  2. Click Pulse Surveys in the navigation menu.

  3. Filter by Date Range and segment by Groups and Segments.

How Employee Net Promoter Score (eNPS) is Calculated

The eNPS uses a rolling 30-day time window, which shows the score for all responses collected within the last 30 days.

Calculation: (Percentage of Promoters) - (Percentage of Detractors)

  • Promotes = People who vote "Strongly Agree"

  • Passives = People who vote "Agree"

  • Detractors = People who vote "Neither Agree nor Disagree", "Disagree", or "Strongly Disagree"

Example: If 60% of respondents are promoters, 10% are detractors, and 30% are passives, your eNPS score would be: 60 - 10 = 50.

Employee Net Promoter Score (eNPS) Score Range

eNPS is a score between -100 and 100, not a percentage. Any score above 0 is considered a “good” or “acceptable” eNPS score. Here's how to interrupt your company's eNPS score.

  • Less than 0: Needs improvement‍

  • 0 to 30: Good‍

  • 31 to 50: Excellent‍

  • Over 50: Exceptional

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