Employee Net Promoter Score (eNPS) measures how likely employees are to recommend their organization as a place to work: it is the percentage of promoters minus the percentage of detractors, a score from -100 to 100.
Who can use this: Workspace Owners and Admins on any paid plan with the Surveys add on, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Pulse Survey Guide.
Similar to NPS, the eNPS system consists of a question asking employees to rate how likely they are to recommend the organization as a place to work.
Where to find your eNPS score
Open the Web App.
Click Surveys Manager, then Pulse Survey in the navigation menu.
Filter by Date Range and segment by Groups and Segments.
How is eNPS calculated?
eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. Matter uses a rolling 30 day time window, which shows the score for all responses collected within the last 30 days.
Calculation: (Percentage of Promoters) minus (Percentage of Detractors)
Promoters = People who vote "Strongly Agree"
Passives = People who vote "Agree"
Detractors = People who vote "Neither Agree nor Disagree", "Disagree", or "Strongly Disagree"
Example: If 60% of respondents are promoters, 10% are detractors, and 30% are passives, your eNPS score would be: 60 minus 10 = 50.
What is a good eNPS score?
A good eNPS score is anything above 0, which means you have more promoters than detractors. eNPS is a score between -100 and 100, not a percentage. Here is how to interpret your company's eNPS score.
eNPS score | Rating | What it means |
Below 0 | Needs improvement | More detractors than promoters |
0 to 30 | Good | More promoters than detractors |
31 to 50 | Excellent | Well above the typical company |
Over 50 | Exceptional | Rare; most of your people are promoters |
On the Pulse Survey dashboard the eNPS chart shows promoters in green, detractors in red, passives in yellow, and skipped answers in grey.
Related: Are pulse surveys anonymous? and Pulse Survey Engagement Score.