Prepaid Visa and Mastercard rewards redeemed through Matter are issued and managed by MyPrepaidCenter. Matter does not have access to a card's activation status, balance or transaction history, so problems using the card are resolved directly with the card issuer.
For an overview of the whole feature, read the Rewards Guide. Related articles: Rewards redemption history and reward statuses and Redeeming Matter coins for rewards.
Who can use this: Any member who has redeemed a prepaid Visa or Mastercard reward.
What to do
Open your reward email from Matter and find the card link. It takes you to MyPrepaidCenter, where you activate the card and check its balance.
If the card will not activate, is declined, or the balance looks wrong, contact MyPrepaidCenter. They offer different phone numbers and options depending on your card and situation.
Check that your country is supported. Prepaid cards cannot be used in MyPrepaidCenter's list of prohibited countries.
Lost the reward email? See How to resend your reward to an email address.
What the reward order looks like
If MyPrepaidCenter confirms the card was never issued, email support@matterapp.com with your reward order details and we will look into it. For other reward types, see Return, refunds, or exchanges on Matter rewards.