When creating a challenge, Award Manager(s) are assigned in the challenge configuration by a Matter admin. Award Manager(s) assigned to the challenge have the ability to approve or decline a challenge claim.
Who can use this: Workspace Owners and Admins on the Pro and Enterprise plans, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Challenges Guide. Related articles: Submitting a challenge claim and Challenges report.
Depending on the challenge configuration settings, Award Manager(s) will typically have two options to approve or decline a challenge claim. These options will be directly in Slack/Teams in a direct message from Matter or within the Web App.
Approving or Declining a Challenge Claim in Slack/Teams
Inside Slack or Teams, go to the Matter app chat.
Click Approve or Decline on the challenge claim.
If approved, the challenge claimer will be notified and, if configured, rewarded with coins.
If denied, the challenge reviewer will need to provide a reason for the claim denial.
Approving or Declining a Challenge Claim in the Web App
Open the Web App.
Go to Awards Manager, then the Challenges section.
In the Challenge Claims section, under the Pending table, click ✅ to approve or ❌ to decline the claim. You can view the claim details by clicking view details.
Approval or Declined Message in Slack/Teams
Once an admin has approved or declined the challenge claim submission, the person who submitted will receive a direct message notification in Slack or Teams of the result.
