Your completion rate is the percentage of all onboarding surveys sent to new hires that were completed. For example, if 100 surveys were sent and 96 were completed, the completion rate would be 96%. Higher rates indicate stronger engagement and more reliable data for decision-making.
Who can use this: Workspace Owners and Admins on any paid plan with the Surveys add on, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Onboarding Surveys Guide.
Access Onboarding Survey Metrics
Open the Web App.
Click Surveys Manager in the navigation menu, then Onboarding Surveys.
Scroll down to the Survey Completion Rate section and click View Details.
Completion Rate Score Range
Completion rate is a score between 0 and 100%. An ideal participation rate is around 75% to 80%. Here's how to interpret your company's completion rate score.
Excellent (75 to 100%)
Description: The majority of employees actively completed, indicating a strong engagement and interest in company feedback initiatives.
Good (55 to 74%)
Description: A considerable portion of the workforce engaged with the survey, reflecting a notable level of involvement and awareness.
Moderate (35 to 54%)
Description: An average level of completion suggests room for promoting the survey's importance and boosting engagement in future initiatives.
Low (0 to 34%)
Description: Limited engagement from the workforce indicates potential barriers or a lack of awareness about the survey, which requires further examination and action.
Related: Onboarding Effectiveness Score and Creating an onboarding survey.