The Onboarding Effectiveness Score is a single metric that combines responses to all Agree/Disagree Likert-scale questions from every onboarding survey sent. It measures how effectively new hires are integrating, aligning with company culture, and gaining confidence in their roles.
Who can use this: Workspace Owners and Admins on any paid plan with the Surveys add on, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.
For an overview of the whole feature, read the Onboarding Surveys Guide.
What Is the Onboarding Effectiveness Score?
The Effectiveness Score is a composite metric built from responses to Agree/Disagree (Likert-scale) questions in your onboarding surveys. Each response is converted to a numerical value and aggregated to produce a single score. The score provides a consistent, comparable measure of new hire integration across teams, roles, and cohorts.
How We Calculate and Score Results
The Onboarding Effectiveness Score is calculated by converting all Agree/Disagree responses into numerical values and averaging them across all onboarding surveys.
Step 1: Assign scores
Strongly Agree = 5
Agree = 4
Neither Agree nor Disagree = 3
Disagree = 2
Strongly Disagree = 1
Step 2: Calculate question averages
Add all response scores for a question and divide by the number of responses. Example: If 8 choose Strongly Agree, 6 Agree, and 1 Neither (15 total):
Step 3: Calculate overall score
Average all question scores to get your overall Onboarding Effectiveness Score. Example:
Your final score will be between 1 and 5, with higher scores indicating stronger new hire integration, confidence, and cultural alignment.
Interpreting Effectiveness Score Results
Effectiveness Score | Percentage | Interpretation |
1.0 to 2.5 | 20% to 51% | Low: New hires are struggling to adapt and align. Major improvements needed. |
2.6 to 3.2 | 52% to 64% | Moderate: Some success, but gaps in clarity, support, or engagement. |
3.3 to 3.8 | 65% to 77% | Good: Onboarding is effective overall but could be refined further. |
3.9 to 4.4 | 78% to 89% | Great: Most new hires feel supported, confident, and aligned. |
4.5 to 5.0 | 90% to 100% | Excellent: New hires are thriving and fully integrated. |
Viewing Your Onboarding Effectiveness Score
In the Matter Web App, you can see the Effectiveness Score:
On the Onboarding Surveys page and its Effectiveness Score page, both for individual surveys and in aggregate
By filtering across date ranges, member segments, or member groups
In exported Excel reports (sample report) alongside raw responses
