Matter

Learn how to enter in billing details / payment method for your Matter subscription.

How to upgrade your Matter subscription

Discover the payment methods accepted for billing Matter subscriptions.

What payment methods do you accept?

Get information about when Matter bills for subscriptions and billing cycles.

When are subscriptions billed?

Understand how Matter's subscription renewal process works.

What does the renewal process look like?

Learn how to change your payment method for Matter subscriptions.

Where can I change my payment method?

Learn what to do if your payment fails for your Matter subscription.

What happens if my payment fails?

Learn how to read and interpret the details on your Matter receipt or invoice, including charges and payment information.

Understanding my Matter receipt / invoice

Find Matter's vendor and remittance details for payment processing.

Vendor and remittance details for Matter

Learn how to downgrade or cancel your Matter subscription by completing the form.

How to cancel or downgrade Matter subscription

Brett Hellman

Sam Lepak

Learn how our billing and subscription work. 

Billing & Subscription

Find out how Matter calculates user count for billing purposes.

How is the billing user count calculated?

Learn how billing works for multiple channels in one Matter workspace.

How does billing work with multiple channels in one Matter workspace?

Discover how adding/removing members in Matter affects billing.

How does adding or removing channel members affect billing?

Slack & Micrsoft Teams Billing

Learn about billing for rewards programs in Matter and how costs are managed.

How are Rewards billed?

Learn how prepaying for rewards eliminates fees and streamlines approval processes.

How the rewards prepay feature works

Use rewards prepay to avoid credit card processing fees and reduce frequent credit card transactions.

How to enable rewards prepay

Policy for gift cards, donations, and prepaid card rewards.

Return, refunds, or exchanges on Matter rewards

Rewards Billing

Create a custom design with text, images, and links

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.