In rare instances, you may have one or more team members with the same full name. As a result, this may cause confusion when giving kudos, etc., because you see the same name (e.g., John Smith, John Smith).

The best way to distinguish between the two users is to add in a middle name to the user profile. This may require IT to update the names depending on our Microsoft Teams organization settings. Here is an article from Microsoft Teams to learn more.