Matter

Running into issues using Matter? A common issue is that a team member will try to interact with Matter, such as giving kudos, redeeming coins for rewards, etc. 

However, they won't be able to take any action, and an error message will be sent: <b>This bot is disabled. Contact your IT admin for more information.</b>

This error message is likely a result of IT disabling Matter in the Teams Admin Center.

To troubleshoot this issue, we'd recommend reviewing your Teams Admin Center App permissions, along with users and groups.

<a href="https://learn.microsoft.com/en-us/microsoftteams/manage-apps" target="_blank" rel="nofollow noopener noreferrer">Manage your apps in the Microsoft Teams admin center</a>

<a href="https://learn.microsoft.com/en-us/microsoftteams/teams-app-permission-policies" target="_blank" rel="nofollow noopener noreferrer">Manage app permission policies in Microsoft Teams</a>

- <a href="https://learn.microsoft.com/en-us/microsoftteams/manage-apps" target="_blank" rel="nofollow noopener noreferrer">Manage your apps in the Microsoft Teams admin center</a>
- <a href="https://learn.microsoft.com/en-us/microsoftteams/teams-app-permission-policies" target="_blank" rel="nofollow noopener noreferrer">Manage app permission policies in Microsoft Teams</a>

Learn how to troubleshoot using Matter in Microsoft Teams

Bot is disabled in Microsoft Teams for Matter

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