Do you need to delete a specific kudos in Microsoft Teams perhaps to delete a test kudos or remove inappropriate information? Or delete one or more Matter messages to clean up your channel before rolling Matter out to your organization? If yes, this article is for you!
By default, Microsoft Teams admins and owners are not given permission to delete channel posts that were posted by an application or bot like Matter. The good news is you can update your permission policies in the Teams Admin Center (Messaging Policies) to allow admins to delete posts from applications or bots like Matter.
Here's the official Help Article from Microsoft on how to allow users to delete bot messages in Teams.
Allow delete bot messages in the Teams admin center
Depending on your permissions and Teams admin center version, there are instructions below to grant proper permissions. Please note that permissions can take 24-48 hours to apply. We'd recommend clearing the cache, signing out and back into Microsoft Teams, and checking the web browser: https://teams.microsoft.com.
The legacy Teams admin center experience
Sign in to the Teams admin center with your admin credentials.
In the left-side menu, expand the Messaging section.
Select Messaging policies from the menu.
On the Messaging policies page, change the toggle to On for Users can delete messages sent by bots.
Select the Save button.
Change the setting for guests (legacy experience)
Sign in to the Teams admin center with your admin credentials.
In the left-side menu, expand the Users section.
Select Guest access from the menu.
On the Guest access page, find the Messaging section.
Change the toggle to On for Users can delete messages sent by bots.
Select the Save button.
The new Teams admin center experience
Sign in to the Teams admin center with your admin credentials.
In the left-side menu, select Settings & policies.
On the Settings & policies page, choose either the Global (Org-wide default) settings or the Custom policies for users & groups tab.
Once you choose the policy to change, select Messaging from the list of setting categories.
Change the toggle to On for Users can delete messages sent by bots.
Select the Save button.
Change the setting for guests (new experience)
Sign in to the Teams admin center with your admin credentials.
In the left-side menu, select Settings & policies.
Find the External collaboration section, and select Guest access.
On the Guest access settings page, find the Messaging section.
Change the toggle to On for Users can delete messages sent by bots.
Select the Save button.
How to delete a kudos message in Teams
See below for a visual representation of how to delete a message posted by Matter in Microsoft Teams.
Find the message and hover over the message in the upper right.
Click the ... and then Delete.
To completely clear the message deletion text in Microsoft Teams, you may need to sign out of Teams and then sign back in.
