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Prepay rewards by ACH or wire with zero fees, or by credit card with a 3.5% fee and $200 minimum. Pay-As-You-Go charges 5% plus $0.35 per reward.

How are rewards billed?

How rewards prepay works in Matter: add funds by ACH or wire with no fee, or by card at 3.5%; approved rewards then draw from the balance, not your card.

How the rewards prepay feature works (funding your rewards balance)

Turn on rewards prepay in Settings, Rewards, Funding in the Matter web app and add funds by ACH, wire, or card so approved rewards draw from the balance.

How to enable rewards prepay and add funds

All Matter reward sales are final: approved gift cards, donations, and prepaid cards can't be refunded or exchanged. For custom rewards, re-add the coins.

Return, refunds, or exchanges on Matter rewards

The Rewards Budget Calculator estimates coin allowances for kudos and birthday and anniversary amounts from headcount. You pay only for redeemed rewards.

Rewards budget calculator

Matter can't give tax advice, but shares how companies treat gift cards, premium gifts, and donations from rewards. Your finance team decides the approach.

Rewards impact on company taxes

Brett Hellman

Sam Lepak

How rewards are billed, prepay, budgets, refunds and the tax treatment of rewards.

Rewards billing and budgets

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