How Direct Rewards work
Direct Rewards are sent directly by an Admin. They do not use Matter Coins and do not require a Matter account to redeem. Every reward is delivered via email, and Matter users can also receive notifications in Slack or Microsoft Teams.
You can send Direct Rewards to:
People on your team (Matter members)
Contractors or freelancers
External partners and vendors
Large distribution lists (up to 5,000 external emails at a time)
How to Send Direct Rewards
1) Navigate to Direct Rewards
Open the Web App.
Go to Rewards Manager, then the Direct Rewards section.
Click Send Rewards.
2) Select a Reward Category
Choose from the available Reward Categories:
eGift Cards: Send digital gift cards from 3,500+ brands. Delivered instantly by email.
Prepaid Cards: Send Visa or Mastercard prepaid cards. Works anywhere cards are accepted.
Monetary Options: Send PayPal or Venmo funds electronically.
Company Swag: Send branded merchandise with your logo. Recipients receive a claim link to choose their size and color and enter their shipping address. Printed and shipped worldwide.
Premium Gifts: Send premium products. No address required. United States only.
3) Select a Reward
Choose from the available reward catalog and enter a reward amount.
Note: With Premium Gifts, you can select a brand and a product from that brand, including specifying the color and viewing details. With Company Swag, you select a specific item, and recipients receive a claim link where they choose their size and color from the options you've allowed and enter their shipping address.
4) Write a Message to the Recipient or an Internal Memo
You can also include:
Message to recipient (optional)
Internal memo (optional, not visible to the recipient)
Choose how recipients are notified:
All Direct Rewards are delivered by email.
If the recipient is already a Matter user, you can also enable Slack or Microsoft Teams notifications.
5) Select Recipient(s)
Reward recipient options include:
Matter Members: Select individuals, groups, channels, or your entire organization.
External Recipients: Paste one or more email addresses (comma-separated). There is a maximum of 5,000 external email recipients per order.
Note: You can't have both Matter Members and External Recipients in the same order. You can only choose one or the other per order.
6) Review and Place Your Order
The Review screen will show total costs and allow you to select your payment method (Matter Account Balance or a Credit Card)
Click Place Order to send your rewards.
How Company Swag claim links work
When you send Company Swag through Direct Rewards, recipients don't receive the item immediately. Instead, they receive a claim link by email, where they:
Choose their size and color from the options you've allowed
Enter their shipping address
Once they complete the claim, Matter prints and ships the item to them.
What this means for you:
You're only charged when a recipient completes their claim link. If someone doesn't claim their item, you aren't charged for it.
Recipients have 30 days to complete the claim. If the link isn't completed in that window, it expires, and nothing is sent or charged.
You can revoke a claim link at any time before it's completed. An admin can revoke in the direct reward order view.
No shipping address needed up front. Because recipients enter their own address, you can send swag to external partners, contractors, or remote employees without collecting addresses first.
đĄ Claim links work for both Matter Members and External Recipients â anyone with an email address can claim, no Matter account required.
Frequently Asked Questions (FAQs)
Q: Do Direct Rewards use coins?
No. Direct Rewards are separate from the Matter coins system.
Q: Can I send rewards to someone outside my company?
Yes. External recipients only need an email address.
Q: Is there a minimum amount to send?
No. There is no minimum reward amount required.
Q: What happens if a reward is out of stock?
The recipientâs reward will be marked as Refunded, and the unused amount will be returned to your payment method.
Q: When am I charged for Company Swag sent through Direct Rewards? You're only charged when a recipient successfully completes their claim link. Unclaimed items are never charged.
Q: What happens if a recipient doesn't claim their swag? Claim links expire after 30 days. If the link isn't completed in that time, nothing is shipped, and you aren't charged.
Q: Can I cancel a swag order after sending it? Yes. You can revoke a claim link at any time before the recipient completes it.