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Creating a Spot Award

Under Awards Manager, Spot Awards, give the award a title, image, and message, set coins per recipient (10 coins = $1), and pick Award Managers and budgets.

Written by Brett Hellman

Admins create spot awards in the Matter Web App under Awards Manager, then Spot Awards. It takes three steps: Create, Configure, and Wrap Up.

Who can use this: Workspace Owners and Admins on the Pro and Enterprise plans, or on any plan during the free trial. Works the same for Slack and Microsoft Teams workspaces.

💡 New to Matter Spot Awards? Start with the Spot Awards Guide. Spot Awards work the same way in Slack, Microsoft Teams, and the Web App, even if your workspace uses its own name, like Hero Award.

1. Open Spot Awards

  1. Open the Web App.

  2. Go to Awards Manager, then the Spot Awards section.

  3. Click Create Award, or click ⋮ next to an existing award and choose Edit.

The Spot Awards page in the Matter web app, with the Manage Spot Awards table and the Create Award button

2. Create

  • Spot Award Title: Up to 80 characters. Short titles work best, so aim for 40 or fewer (e.g., Customer Hero).

  • Spot Award Image: Choose Matter Template to pick one of eight ready made designs, Image Upload to upload a PNG, JPG, or GIF under 2MB, or Image URLs to add up to 10 image links that Matter picks from at random. Images look best at 1200 × 400 pixels (3:1), and animated GIFs work too. Click See Preview to check how it looks.

  • Default Message: The message that's filled in when someone gives this award. Award Managers can edit it before sending. Use {user} to tag the recipients and {award_name} for the award name. Click Reset to default to start over.

The Create step with the Spot Award Title set to Customer Hero, Matter Template chosen for the image, and the Customer Hero template selected from the eight designs

3. Configure

  • Rewards (Recommended): Choose Enabled and enter the Coins per Award Recipient (10 Matter coins = $1 USD), or choose Disabled for recognition without coins. Every recipient gets the full amount.

  • Budget Frequency: Choose Refresh and how often each Award Manager's budget resets, or Do not refresh for a one time budget. The next reset date is shown next to your choice.

  • Award Managers: Choose who can give this award. Search for people, or under Add All, click Admins or Group Managers. Award Managers don't need to be Matter admins. For each one, choose an Award Budget of Unlimited or Fixed.

The Configure step with three numbered callouts: 1 Rewards enabled at 250 coins per recipient, 2 Budget Frequency set to refresh at the end of every month, 3 two Award Managers, one with an Unlimited budget and one with a Fixed budget of 1000 coins per month

If rewards are turned off for your whole workspace, this step only shows Award Managers.

➡️ Learn More: Setting up Award Managers and budgets

4. Wrap Up and save

Review the Spot Award Details and click Save. Your award appears in Manage Spot Awards. Make sure its Active toggle is on. Every other Award Manager then gets a message from Matter in Slack/Teams letting them know they can give it.

FAQs

What happens if I close the form before saving?

Matter asks before discarding your changes. Click Keep Editing to go back.

Can I change an award later?

Yes. Click ⋮ next to the award and choose Edit. Managing Spot Awards

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