When you upgrade your Matter account, the workspace owner who completes the upgrade is automatically set as the billing contact — their email receives all invoices and receipts for Matter charges. Many teams later want those to go to a different inbox, like accounting or finance. You can update the billing email (and add a billing address to appear on receipts) at any time through the Stripe billing portal.
How to update your billing information
Open the Web App.
Go to Settings, then Billing.
Under Annual Price, click View billing details. This opens Matter's secure billing portal, powered by Stripe.
In the Billing Information section, click Update information.
Update the Email to the address that should receive invoices and receipts — like your accounting or finance team.
Optionally, add a Billing address. Once saved, it will appear on your receipts and invoices moving forward.
Save your changes.
That's it — all future invoices and receipts will be sent to the updated email.
Good to know
Updating the billing email doesn't change workspace permissions. It only changes who receives invoices and receipts — the new contact doesn't need a Matter account, and the workspace owner keeps their role in Matter.
Changes apply to future invoices. Past invoices remain as issued; you can view and download them anytime from the Invoice History section of the billing portal.
While you're in the billing portal, you can also update your payment method and view your current subscription details.
FAQ
Who can update the billing information? Only Admins can access Settings, then Billing, and update billing information.
Can multiple people receive invoices? Yes. There is one primary billing email, and additional recipients can be CC'd on invoices and receipts. To add CC'd recipients, send a message to support@matterapp.com and we'll set it up for you.