# Matter Help Center

> Help center for Matter

## Getting Started

- [Overview Video Guide](http://help.matterapp.com/en/articles/7848085-overview-video-guide.md)
- [What is Matter?](http://help.matterapp.com/en/articles/2577996-what-is-matter.md): We're glad you asked!
- [Installing Matter in Slack](http://help.matterapp.com/en/articles/6821847-installing-matter-in-slack.md): Get started by adding Matter to Slack. This article will cover how to install Matter in Slack.
- [Adding Matter to a private Slack channel](http://help.matterapp.com/en/articles/5743333-adding-matter-to-a-private-slack-channel.md): Create new private channel or use an existing private channel
- [Adding and removing users to Matter in Slack](http://help.matterapp.com/en/articles/7848298-adding-and-removing-users-to-matter-in-slack.md): Learn how to add or remove users from your Matter workspace in Slack.
- [Using Matter with Slack Connect](http://help.matterapp.com/en/articles/8880634-using-matter-with-slack-connect.md): Discover how to enable Matter on Slack Connect to share feedback and kudos between organizations.
- [Installing Matter in Microsoft Teams](http://help.matterapp.com/en/articles/6503340-installing-matter-in-microsoft-teams.md): Get started by adding Matter to Microsoft Teams. This article will cover how to install Matter in Teams.
- [How to pin and install Matter for all users in Microsoft Teams](http://help.matterapp.com/en/articles/11380792-how-to-pin-and-install-matter-for-all-users-in-microsoft-teams.md): Using the Teams Admin Center, learn how to auto-install and pin the Matter home tab for all users inside your Teams organization.
- [How to customize the Matter app home in Microsoft Teams](http://help.matterapp.com/en/articles/11357333-how-to-customize-the-matter-app-home-in-microsoft-teams.md): Learn how to customize and brand your Matter app home in Microsoft Teams to reflect your company's brand and style.
- [Adding and removing users to Matter in Microsoft Teams](http://help.matterapp.com/en/articles/7848302-adding-and-removing-users-to-matter-in-microsoft-teams.md): Learn how to add or remove users from your Matter workspace in Microsoft Teams.
- [How to prevent your Microsoft Teams channel from accidental deletion](http://help.matterapp.com/en/articles/8930989-how-to-prevent-your-microsoft-teams-channel-from-accidental-deletion.md): Setting for team owners to restrict channel deletion permissions.
- [How to transfer Matter to a new Microsoft Teams channel](http://help.matterapp.com/en/articles/9237109-how-to-transfer-matter-to-a-new-microsoft-teams-channel.md): Transfer your Matter install to a new Teams channel with a few simple steps
- [How to recover a deleted Microsoft Teams channel](http://help.matterapp.com/en/articles/8971893-how-to-recover-a-deleted-microsoft-teams-channel.md): Learn how to recover deleted channels, including Matter channels, via Microsoft Teams.
- [Using Matter with Microsoft Copilot](http://help.matterapp.com/en/articles/11780444-using-matter-with-microsoft-copilot.md): Learn how to us Matter with Microsoft Copilot to get deeper insights into recognition, celebrations, rewards, surveys, and more!

## Feedback Friday

- [Feedback Friday Guide](http://help.matterapp.com/en/articles/6910396-feedback-friday-guide.md): Everything you need to know about Feedback Friday!
- [What is Feedback Friday?](http://help.matterapp.com/en/articles/6503614-what-is-feedback-friday.md): Get your team on a weekly feedback streak with Feedback Friday!
- [Feedback Friday most valuable participant determined](http://help.matterapp.com/en/articles/6469574-feedback-friday-most-valuable-participant-determined.md): How the most valuable participant is determined in Matter's Feedback Friday recap message.
- [Exclude members from Feedback Friday most valuable participant](http://help.matterapp.com/en/articles/8828542-exclude-members-from-feedback-friday-most-valuable-participant.md): Learn how to remove members from the most valuable participant section in Feedback Friday recaps.
- [All customizations and settings for Feedback Friday](http://help.matterapp.com/en/articles/5345916-all-customizations-and-settings-for-feedback-friday.md): Customize Feedback Friday to fit your company's needs.
- [Change the timezone for Feedback Friday](http://help.matterapp.com/en/articles/5887521-change-the-timezone-for-feedback-friday.md): Adjust the timezone for Feedback Friday for your global team.
- [Change Feedback Friday message delivery times](http://help.matterapp.com/en/articles/6503714-change-feedback-friday-message-delivery-times.md): Learn how to adjust the timing of Feedback Friday messages to suit your team's schedule across time zones.
- [Enabling and disabling Feedback Friday](http://help.matterapp.com/en/articles/5345917-enabling-and-disabling-feedback-friday.md): How to enable or disable Feedback Friday ritual.
- [Removing @here Slack mentions from Feedback Friday messages](http://help.matterapp.com/en/articles/5915313-removing-here-slack-mentions-from-feedback-friday-messages.md): @here notifications/mentions too much noise? Simply remove them.

## Kudos

- [Kudos Guide](http://help.matterapp.com/en/articles/7848080-kudos-guide.md): Everything you need to know about Kudos!
- [Creating custom kudos](http://help.matterapp.com/en/articles/6226823-creating-custom-kudos.md): Add your company values and team inside jokes to kudos!
- [Default kudos templates/cards/types](http://help.matterapp.com/en/articles/3547776-default-kudos-templates-cards-types.md): Discover the default kudos templates and card types provided by Matter, including "Amazing job," "Cheers," and more.
- [Kudos templates permissions](http://help.matterapp.com/en/articles/11915379-kudos-templates-permissions.md): Learn how to control who can use specific kudos templates in Matter, adjusting permissions for all members or admins only.
- [Adding emojis to kudos](http://help.matterapp.com/en/articles/5867326-adding-emojis-to-kudos.md): Learn how to include emojis in your kudos messages on Slack or Microsoft Teams using shortcuts or copy-paste options.
- [Private kudos permissions](http://help.matterapp.com/en/articles/8705870-private-kudos-permissions.md): Learn how to control who can send private kudos in Matter, adjusting permissions for all members, admins, or disabling it entirely.
- [Delete default kudos templates](http://help.matterapp.com/en/articles/8828596-delete-default-kudos-templates.md): Learn how to remove or delete default and custom kudos templates in Matter.
- [Custom kudos permissions](http://help.matterapp.com/en/articles/9780082-custom-kudos-permissions.md): Learn how to control who can create custom kudos in Matter, adjusting permissions for all members or admins only.
- [Send kudos to the entire team/channel](http://help.matterapp.com/en/articles/10049187-send-kudos-to-the-entire-team-channel.md): Learn how to send kudos to all members in your Matter-connected Slack or Microsoft Teams channel at once.
- [Give kudos to all permissions](http://help.matterapp.com/en/articles/10736710-give-kudos-to-all-permissions.md): Learn how to control who can give kudos to all in Matter, adjusting permissions for all members, admins, or disabling it entirely.
- [Viewing kudos activity history](http://help.matterapp.com/en/articles/13318254-viewing-kudos-activity-history.md): Learn how to view all kudos given and received by you. You can filter by date range, kudos type, etc., and download a report with more details.
- [Sending kudos in Slack](http://help.matterapp.com/en/articles/3547772-sending-kudos-in-slack.md): Learn how to send kudos in Slack using Matter for seamless peer recognition.
- [Can I send a kudos to someone in my Slack workspace who is not in my Matter channel?](http://help.matterapp.com/en/articles/5345830-can-i-send-a-kudos-to-someone-in-my-slack-workspace-who-is-not-in-my-matter-channel.md): Learn how to send kudos to Slack workspace members outside your Matter-connected channels.
- [How to delete specific Matter posts and/or kudos in Slack?](http://help.matterapp.com/en/articles/8501679-how-to-delete-specific-matter-posts-and-or-kudos-in-slack.md): Learn how to delete specific kudos or Matter posts in Slack, including permissions for admins.
- [Sharing your kudos on social media](http://help.matterapp.com/en/articles/9993024-sharing-your-kudos-on-social-media.md): Learn how to download and share kudos on social media platforms, including custom backgrounds and company logos.
- [Sending kudos in Microsoft Teams](http://help.matterapp.com/en/articles/6503539-sending-kudos-in-microsoft-teams.md): Learn how to send kudos in Microsoft Teams using Matter for seamless peer recognition.
- [Can I send a kudos to someone in my Microsoft Teams workspace who is not in my Matter channel?](http://help.matterapp.com/en/articles/7842168-can-i-send-a-kudos-to-someone-in-my-microsoft-teams-workspace-who-is-not-in-my-matter-channel.md): Learn about the restrictions for sending kudos to Microsoft Teams members outside your Matter channel.
- [How to delete specific Matter posts and/or kudos in Microsoft Teams?](http://help.matterapp.com/en/articles/8461383-how-to-delete-specific-matter-posts-and-or-kudos-in-microsoft-teams.md): Learn how to delete specific kudos or Matter posts in Microsoft Teams, including permissions for admins.
- [Sending kudos to a team or department in Microsoft Teams](http://help.matterapp.com/en/articles/10737887-sending-kudos-to-a-team-or-department-in-microsoft-teams.md): Learn how to send kudos in Teams to a team, department, etc.
- [Kudos notifications permissions for Microsoft Teams](http://help.matterapp.com/en/articles/12747297-kudos-notifications-permissions-for-microsoft-teams.md): Learn how to control who can notify the entire team when sending a kudos in Microsoft Teams.

## Rewards

- [Rewards Budget Calculator](http://help.matterapp.com/en/articles/7848304-rewards-budget-calculator.md): Learn recommended coin allowances for your rewards budget.
- [Rewards Guide](http://help.matterapp.com/en/articles/7848088-rewards-guide.md): Everything you need to know about Rewards!
- [Gift Cards, Donations, and Prepaid & Monetary Options](http://help.matterapp.com/en/articles/6711639-gift-cards-donations-and-prepaid-monetary-options.md): Discover which countries and merchants Matter supports for gift cards, charitable donations, prepaid cards, prepaid & monetary options, etc.
- [Premium Gifts](http://help.matterapp.com/en/articles/14600785-premium-gifts.md): Learn how Premium Gifts work in Matter, including how to redeem coins for physical products, pricing, shipping, and taxes.
- [Direct Rewards](http://help.matterapp.com/en/articles/12861135-direct-rewards.md): Send a gift card, premium gift, donation, prepaid card, or monetary options directly to employees, contractors, or even external partners. This is ideal for spot bonuses, thank-you gifts, or recogn...
- [Rewards report](http://help.matterapp.com/en/articles/8797580-rewards-report.md): Learn how to access and interpret the rewards report, which includes details on coin allowances and reward transactions.
- [Disabling rewards and coins](http://help.matterapp.com/en/articles/6910347-disabling-rewards-and-coins.md): Learn how to disable or enable rewards and coins in Matter through the web app, affecting visibility and usage.
- [Disabling reward types/categories](http://help.matterapp.com/en/articles/7848366-disabling-reward-types-categories.md): Learn how to disable specific reward types or categories in Matter to customize which rewards are visible to your team.
- [Rewards impact on company taxes](http://help.matterapp.com/en/articles/6602005-rewards-impact-on-company-taxes.md): Understand how rewards may be treated for tax purposes, with examples from companies using Matter.

## Challenges

- [Challenges Guide](http://help.matterapp.com/en/articles/11664118-challenges-guide.md): Everything you need to know about Challenges!

## Celebrations

- [Celebrations Guide](http://help.matterapp.com/en/articles/7848090-celebrations-guide.md): Everything you need to know about Celebrations!

## Analytics

- [Analytics Guide](http://help.matterapp.com/en/articles/7848089-analytics-guide.md): Everything you need to know about Analytics!

## Performance

- [Performance Feedback Video Guide](http://help.matterapp.com/en/articles/7848092-performance-feedback-video-guide.md)
- [Enabling and disabling performance](http://help.matterapp.com/en/articles/11400217-enabling-and-disabling-performance.md): Learn how to enable or disable performance features in the Matter web app, affecting visibility and usage.
- [Is performance feedback anonymous?](http://help.matterapp.com/en/articles/2580494-is-performance-feedback-anonymous.md): Find out whether performance feedback is anonymous in Matter for transparent communication.
- [Is my skill-based feedback private?](http://help.matterapp.com/en/articles/2580544-is-my-skill-based-feedback-private.md): Understand if your skill-based feedback remains private in Matter.
- [What's the difference between continuous and real-time feedback?](http://help.matterapp.com/en/articles/5345897-what-s-the-difference-between-continuous-and-real-time-feedback.md): Learn the difference between continuous and real-time feedback in Matter.
- [Giving and requesting real-time feedback](http://help.matterapp.com/en/articles/7842379-giving-and-requesting-real-time-feedback.md): Learn how to give and request real-time feedback with Matter’s easy-to-use tools.
- [How often can I request continuous feedback from a teammate?](http://help.matterapp.com/en/articles/5345898-how-often-can-i-request-continuous-feedback-from-a-teammate.md): Discover how often you can request continuous feedback from teammates in Matter.
- [How do I delete test or unwanted feedback?](http://help.matterapp.com/en/articles/5345851-how-do-i-delete-test-or-unwanted-feedback.md): Find out how to delete test or unwanted feedback from your Matter profile.
- [How to cancel a continuous feedback request?](http://help.matterapp.com/en/articles/8594254-how-to-cancel-a-continuous-feedback-request.md): Learn how to cancel a continuous feedback request in Matter.
- [What skills does Matter support?](http://help.matterapp.com/en/articles/2580556-what-skills-does-matter-support.md): Discover which skills Matter supports for targeted feedback and development.
- [Adding default and custom skills on Matter](http://help.matterapp.com/en/articles/6503722-adding-default-and-custom-skills-on-matter.md): Learn how to add default and custom skills to Matter for enhanced feedback tracking.
- [How many skills can I add?](http://help.matterapp.com/en/articles/2580662-how-many-skills-can-i-add.md): Learn the limits on how many skills you can add to Matter for personalized feedback and growth tracking.
- [What do my current score and ratings mean?](http://help.matterapp.com/en/articles/3822169-what-do-my-current-score-and-ratings-mean.md): Learn how to interpret your skill scores and ratings in Matter.
- [How is my skill score calculated?](http://help.matterapp.com/en/articles/4428526-how-is-my-skill-score-calculated.md): Understand how your skill score is calculated based on feedback in Matter.
- [Why don't I see any progress for my skills?](http://help.matterapp.com/en/articles/3822103-why-don-t-i-see-any-progress-for-my-skills.md): Understand why you may not see progress for your skills in Matter.
- [Filtering and viewing feedback by skill on Matter](http://help.matterapp.com/en/articles/3822043-filtering-and-viewing-feedback-by-skill-on-matter.md): Discover how to filter and view feedback by skill in Matter for personalized insights.

## Free Trial & Pricing

- [How does the free trial work?](http://help.matterapp.com/en/articles/6119388-how-does-the-free-trial-work.md): Learn how Matter's free trial provides access to all features and how to get started with it.
- [What happens at the end of the free trial?](http://help.matterapp.com/en/articles/6119389-what-happens-at-the-end-of-the-free-trial.md): Discover what happens when your Matter free trial ends, including options for continuing service.
- [How much does Matter cost?](http://help.matterapp.com/en/articles/7842295-how-much-does-matter-cost.md): Find details on Matter’s pricing structure and options for your organization’s needs.
- [We’re a non-profit organization / educational institution, is there special pricing available?](http://help.matterapp.com/en/articles/6174438-we-re-a-non-profit-organization-educational-institution-is-there-special-pricing-available.md): Learn about Matter’s pricing discounts for non-profits and educational institutions.

## Billing & Subscription

- [How to upgrade your Matter subscription](http://help.matterapp.com/en/articles/10843574-how-to-upgrade-your-matter-subscription.md): Learn how to enter in billing details / payment method for your Matter subscription.
- [How to find your billing receipts and invoices](http://help.matterapp.com/en/articles/16005834-how-to-find-your-billing-receipts-and-invoices.md): Learn where to download receipts and invoices for your Matter subscription and rewards funding.
- [What payment methods do you accept?](http://help.matterapp.com/en/articles/6174427-what-payment-methods-do-you-accept.md): Discover the payment methods accepted for billing Matter subscriptions.
- [When are subscriptions billed?](http://help.matterapp.com/en/articles/6506216-when-are-subscriptions-billed.md): Get information about when Matter bills for subscriptions and billing cycles.
- [What does the renewal process look like?](http://help.matterapp.com/en/articles/6174433-what-does-the-renewal-process-look-like.md): Understand how Matter's subscription renewal process works.
- [Updating billing email and address](http://help.matterapp.com/en/articles/16042290-updating-billing-email-and-address.md): Learn how to update the billing email that receives Matter invoices and receipts — and add a billing address — through the Stripe billing portal.
- [Where can I change my payment method?](http://help.matterapp.com/en/articles/5345813-where-can-i-change-my-payment-method.md): Learn how to change your payment method for Matter subscriptions.
- [What happens if my payment fails?](http://help.matterapp.com/en/articles/5345812-what-happens-if-my-payment-fails.md): Learn what to do if your payment fails for your Matter subscription.
- [Understanding my Matter receipt / invoice](http://help.matterapp.com/en/articles/8672767-understanding-my-matter-receipt-invoice.md): Learn how to read and interpret the details on your Matter receipt or invoice, including charges and payment information.
- [Vendor and remittance details for Matter](http://help.matterapp.com/en/articles/9264193-vendor-and-remittance-details-for-matter.md): Find Matter's vendor and remittance details for payment processing.
- [How to cancel or downgrade Matter subscription](http://help.matterapp.com/en/articles/10330956-how-to-cancel-or-downgrade-matter-subscription.md): Learn how to downgrade or cancel your Matter subscription by completing the form.
- [How is the billing user count calculated?](http://help.matterapp.com/en/articles/3547786-how-is-the-billing-user-count-calculated.md): Find out how Matter calculates user count for billing purposes.
- [How does billing work with multiple channels in one Matter workspace?](http://help.matterapp.com/en/articles/6063094-how-does-billing-work-with-multiple-channels-in-one-matter-workspace.md): Learn how billing works for multiple channels in one Matter workspace.
- [How does adding or removing channel members affect billing?](http://help.matterapp.com/en/articles/5345809-how-does-adding-or-removing-channel-members-affect-billing.md): Discover how adding/removing members in Matter affects billing.
- [How are Rewards billed?](http://help.matterapp.com/en/articles/6270398-how-are-rewards-billed.md): Learn about billing for rewards programs in Matter and how costs are managed.
- [How the rewards prepay feature works](http://help.matterapp.com/en/articles/9712551-how-the-rewards-prepay-feature-works.md): Learn how prepaying for rewards eliminates fees and streamlines approval processes.
- [How to enable rewards prepay](http://help.matterapp.com/en/articles/9707653-how-to-enable-rewards-prepay.md): Use rewards prepay to avoid credit card processing fees and reduce frequent credit card transactions.
- [Return, refunds, or exchanges on Matter rewards](http://help.matterapp.com/en/articles/10305716-return-refunds-or-exchanges-on-matter-rewards.md): Policy for gift cards, donations, and prepaid card rewards.

## Multi-channel and Workspace Settings & Membership

- [How to update and add Matter workspace Owner and Admins \(Non-Enterprise Grid\)](http://help.matterapp.com/en/articles/8583934-how-to-update-and-add-matter-workspace-owner-and-admins-non-enterprise-grid.md): Learn how to manage workspace owners and admins in non-enterprise grid Matter workspaces.
- [How to update and add Matter workspace Owner and Admins \(Enterprise Grid\)](http://help.matterapp.com/en/articles/8839797-how-to-update-and-add-matter-workspace-owner-and-admins-enterprise-grid.md): Learn how to manage workspace owners and admins for enterprise grid setups.
- [How to disable email activity notifications for all members](http://help.matterapp.com/en/articles/9844810-how-to-disable-email-activity-notifications-for-all-members.md): Learn how to turn off email notifications for all users in your Matter workspace.
- [Migrating Matter between Slack and Microsoft Teams](http://help.matterapp.com/en/articles/10372987-migrating-matter-between-slack-and-microsoft-teams.md): Learn how to migrate your Matter workspace from Slack to Microsoft Teams or from Microsoft Teams to Slack.
- [Control who can add Matter to Slack and Microsoft Teams channels \(Enterprise Grid\)](http://help.matterapp.com/en/articles/10739264-control-who-can-add-matter-to-slack-and-microsoft-teams-channels-enterprise-grid.md): Learn how to prevent users from adding Matter to new Slack and Microsoft Teams channels within your Enterprise Grid workspace.
- [How to change your profile photo in Matter](http://help.matterapp.com/en/articles/11530481-how-to-change-your-profile-photo-in-matter.md): Learn how to change your Matter profile photo in your account settings.
- [How to update a user's name in Matter](http://help.matterapp.com/en/articles/11899681-how-to-update-a-user-s-name-in-matter.md): Learn how to change your Matter profile photo in your account settings.
- [How to access the Matter Web App Dashboard](http://help.matterapp.com/en/articles/13133961-how-to-access-the-matter-web-app-dashboard.md): Get to the Matter web app from Slack, Microsoft Teams, or the regular browser to customize settings, redeem coins for rewards, and much more!
- [Exclusion Calendar](http://help.matterapp.com/en/articles/13604287-exclusion-calendar.md): The Exclusion Calendar lets admins define specific dates when Matter should pause notifications and activity.
- [Adding Matter to another channel on Slack \(Enterprise Grid\)](http://help.matterapp.com/en/articles/5345841-adding-matter-to-another-channel-on-slack-enterprise-grid.md): Learn how to add Matter to a new Slack channel within an enterprise grid.
- [Joining Matter Slack channels](http://help.matterapp.com/en/articles/6008541-joining-matter-slack-channels.md): Learn how to join a Matter-connected channel within Slack.
- [How to uninstall Matter from Slack](http://help.matterapp.com/en/articles/8289259-how-to-uninstall-matter-from-slack.md): Learn how to remove, delete, or uninstall Matter from your Slack workspace.
- [How to automatically add people to Matter in Slack](http://help.matterapp.com/en/articles/8501690-how-to-automatically-add-people-to-matter-in-slack.md): Learn how to automate user addition to Matter in Slack.
- [I added people to the Slack channel, but I don't see them in the Matter web app](http://help.matterapp.com/en/articles/8501708-i-added-people-to-the-slack-channel-but-i-don-t-see-them-in-the-matter-web-app.md): Troubleshoot users not appearing in the Matter web app after adding them to Slack.
- [How to change the Slack bot name for Matter](http://help.matterapp.com/en/articles/10984520-how-to-change-the-slack-bot-name-for-matter.md): Learn how to update the name of MatterBot in Slack.
- [Adding Matter to another team on Microsoft Teams \(Enterprise Grid\)](http://help.matterapp.com/en/articles/6500179-adding-matter-to-another-team-on-microsoft-teams-enterprise-grid.md): Learn how to add Matter to a new Microsoft Teams channel within an enterprise grid.
- [How to bulk add users to a Microsoft Teams team](http://help.matterapp.com/en/articles/10993176-how-to-bulk-add-users-to-a-microsoft-teams-team.md): Learn how to add users in bulk to a Microsoft Teams team using PowerShell or Power Automate.
- [How to automatically add users to Matter in Microsoft Teams](http://help.matterapp.com/en/articles/8501701-how-to-automatically-add-users-to-matter-in-microsoft-teams.md): Learn how to automate user addition to Matter in Microsoft Teams.
- [Joining a Matter-connected team in Microsoft Teams](http://help.matterapp.com/en/articles/6503640-joining-a-matter-connected-team-in-microsoft-teams.md): Learn how to join a Matter-connected team within Microsoft Teams.
- [How to uninstall Matter from Microsoft Teams](http://help.matterapp.com/en/articles/8289230-how-to-uninstall-matter-from-microsoft-teams.md): Learn how to remove, delete, or uninstall Matter from your Microsoft Teams workspace.
- [Control who can add Matter to Microsoft Teams channels \(Non-Enterprise Grid\)](http://help.matterapp.com/en/articles/12429698-control-who-can-add-matter-to-microsoft-teams-channels-non-enterprise-grid.md): Learn how to prevent users from adding Matter to new Microsoft Teams channels within your non-Enterprise Grid workspace.