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Creating a spot award

Learn how to create a spot award in Matter with its own name, image, message, coins, and Award Managers.

Written by Brett Hellman

Admins create spot awards in the Matter Web App under Awards Manager, then Spot Awards. It takes three steps: Create, Configure, and Wrap Up.

💡 New to Matter Spot Awards? Start with the Spot Awards Guide. Spot Awards work the same way in Slack, Microsoft Teams, and the Web App, even if your workspace uses its own name, like Hero Award.

1. Open Spot Awards

  1. Open the Web App.

  2. Go to Awards Manager, then the Spot Awards section.

  3. Click Create Award, or click ⋮ next to an existing award and choose Edit.

2. Create

  • Spot Award Title: Up to 80 characters. Short titles work best, so aim for 40 or fewer (e.g., Customer Hero).

  • Spot Award Image: Choose Matter Template to pick one of eight ready made designs, Image Upload to upload a PNG, JPG, or GIF under 2MB, or Image URLs to add up to 10 image links that Matter picks from at random. Images look best at 1200 × 400 pixels (3:1), and animated GIFs work too. Click See Preview to check how it looks.

  • Default Message: The message that's filled in when someone gives this award. Award Managers can edit it before sending. Use {user} to tag the recipients and {award_name} for the award name. Click Reset to default to start over.

3. Configure

  • Rewards (Recommended): Choose Enabled and enter the Coins per Award Recipient (10 Matter coins = $1 USD), or choose Disabled for recognition without coins. Every recipient gets the full amount.

  • Budget Frequency: Choose Refresh and how often each Award Manager's budget resets, or Do not refresh for a one time budget. The next reset date is shown next to your choice.

  • Award Managers: Choose who can give this award. Search for people, or under Add All, click Admins or Group Managers. Award Managers don't need to be Matter admins. For each one, choose an Award Budget of Unlimited or Fixed.

If rewards are turned off for your whole workspace, this step only shows Award Managers.

➡️ Learn More: Setting up Award Managers and budgets

4. Wrap Up and save

Review the Spot Award Details and click Save. Your award appears in Manage Spot Awards. Make sure its Active toggle is on. Every other Award Manager then gets a message from Matter in Slack/Teams letting them know they can give it.

FAQs

Q: What happens if I close the form before saving?

Matter asks before discarding your changes. Click Keep Editing to go back.

Q: Can I change an award later?

Yes. Click ⋮ next to the award and choose Edit. Managing spot awards

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